Bilingual Personal Injury Intake Specialist

Staffing For Doctors

. Conduct empathetic, thorough client intake interviews in English and Spanish .

Posted 10/2/2026full-timeRemote • Brazil, El Salvador, Colombia, Honduras, Nicaragua, Guatemala, EcuadorJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Bilingual fluency in English and Spanish is essential for conducting client intake interviews and maintaining client relationships. Proficiency in case management tools like Filevine, along with strong organizational and multitasking skills, is critical for managing administrative workflows and ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Bilingual Fluency in English and SpanishFilevine ExperienceCase ManagementAttention to DetailOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementClient IntakeDocumentation FilingMedical Records TrackingHIPAA Compliance

Soft Skills

EmpathyCommunication SkillsCompassionate Phone MannerMultitasking Abilities

Tools & Technologies

FilevineAdvancedMDRingCentralDropboxGoogle WorkspaceMicrosoft OfficeOutlookMonday.com

Industry Keywords

Personal Injury LawClient Relationship ManagementLegal ClaimsInsurance Claims

About the role

Key responsibilities & impact

Conduct empathetic, thorough client intake interviews in English and Spanish
Evaluate case viability based on firm criteria and execute new case sign-ups
Open new legal and insurance claims promptly
File initial notices and documentation accurately
Request, track, and follow up on medical records, bills, and treatment records
Serve as a primary point of contact for clients, provide updates, address inquiries, and maintain client relationships
Manage daily administrative workflows, update client files, track deadlines, and maintain organized digital records
Log client interactions, notes, and records accurately in Filevine and non-EMR tools

Requirements

What you’ll need

2+ years of experience supporting a US-based Personal Injury law firm in an intake or case management capacity
Bilingual fluency in English and Spanish, with exceptional communication skills and a compassionate phone manner
Strong preference for hands-on experience using Filevine
Preference with AdvancedMD (EMR/EHR) and RingCentral phone systems
Proficiency with Dropbox, Google Workspace, Microsoft Office/Outlook, and Monday.com
Must be available full-time Monday–Friday, 8:00 AM–5:00 PM PST
High attention to detail, exceptional organizational skills, strong multitasking abilities, and commitment to strict confidentiality and HIPAA compliance
Reliable internet connection, power/internet backup solutions, and a quiet, professional home workspace