Bilingual VA Medical Administrator – Personal Injury, MedPay

Staffing For Doctors

. Support Personal Injury patients and coordinate PI, MedPay, attorney lien, insurance, and DOT examination workflows .

Posted 10/3/2026full-timeRemote • Nicaragua, Colombia, Peru, El Salvador, Honduras, Dominican RepublicJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating Personal Injury patient workflows, including MedPay and attorney lien processes, while ensuring compliance with HIPAA regulations. Proficient in bilingual communication and managing patient interactions in a medical practice setting.

Highest-signal resume keywords

Bilingual English/SpanishPersonal Injury Medical Office ExperienceMedPay ExperienceInsurance VerificationStrong Patient/Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Appointment SchedulingInsurance CoordinationReferral CoordinationClaim Number AcquisitionCase Number AcquisitionDOT Examination ExperienceLead GenerationOutbound Call HandlingPatient Information ManagementHIPAA Compliance

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsFollow-Up SkillsCustomer Service SkillsProfessional Communication

Tools & Technologies

ChiroTouch CloudRingCentral

Industry Keywords

Personal InjuryMedPayAttorney LienWorkers' CompensationMedical RecordsPatient ConfidentialityInsurance AdjustersChiropractic Office ExperienceBusiness DevelopmentLead Conversion

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support Personal Injury patients and coordinate PI, MedPay, attorney lien, insurance, and DOT examination workflows
Assist with intake and coordination of new Personal Injury patients
Collect accident, attorney, insurance, claim, case, and referral information
Determine, obtain, document, and follow up on MedPay coverage and claim information
Communicate with patients, attorneys, law offices, insurance adjusters, medical providers, and referral sources
Request and track Letters of Protection, attorney liens, medical records, billing information, and missing documentation
Handle inbound and outbound calls and provide regular business-hours and Saturday morning phone coverage
Respond to new-patient inquiries, schedule patients, prioritize Personal Injury referrals, and follow up on missed calls and unscheduled leads
Explain basic administrative processes and communicate professionally with patients in English and Spanish
Perform insurance verification, insurance coordination, Workers' Compensation administrative support, and referral coordination
Maintain accurate patient, insurance, attorney, claim, case, referral, and lead records
Follow HIPAA and patient confidentiality requirements
Escalate coverage, authorization, liability, or billing issues appropriately
Conduct outbound calls, follow up on DOT examination inquiries, convert leads into appointments, and support business-development initiatives

Requirements

What you’ll need

Bilingual English/Spanish – required
2+ years of experience supporting a U.S.-based medical practice
Strong inbound and outbound phone experience
Excellent English and Spanish communication skills
Medical appointment scheduling experience
Strong patient/customer service skills
Experience communicating with patients by phone
Strong organizational and follow-up skills
Ability to handle confidential patient information
Understanding of HIPAA and patient confidentiality
Comfortable making outbound calls to patients, attorneys, providers, and insurance companies
Personal Injury (PI) medical office experience strongly preferred
MedPay experience strongly preferred
Attorney lien / LOP experience strongly preferred
Insurance verification or insurance coordination
Workers' Compensation experience
Experience obtaining claim numbers
Experience obtaining case numbers from attorneys or law firms
Experience communicating with insurance adjusters
Experience communicating with personal injury attorneys
Chiropractic office experience
Medical records experience
Referral coordination
DOT examination experience
Lead generation and conversion
Business development
ChiroTouch Cloud
RingCentral

Benefits

Comp & perks

Full-Time – 40 hours per week
Monday–Friday schedule, plus Saturday morning coverage
Hours: 10:00 AM–7:00 PM EST, Monday–Friday
Negotiable hourly compensation determined based on experience, professional background, and relevant expertise