Bilingual Virtual Medical Admin Receptionist – Personal Injury

Staffing For Doctors

. Handle high-volume inbound and outbound calls .

Posted 9/26/2026full-timeRemote • Nicaragua, Colombia, Peru, Honduras, El Salvador, GuatemalaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Handle high-volume inbound and outbound calls
Provide phone coverage during regular business hours, including later-hour and weekend coverage
Respond to new patient inquiries and referral opportunities
Schedule new patients and document appointments properly
Follow up on missed calls, inquiries, and prospective patients
Collect patient demographics and referral information
Prioritize and schedule new Personal Injury referrals
Communicate professionally with patients in English and Spanish
Provide friendly, confident, and professional customer service
Understand patient needs and guide inquiries toward scheduled appointments
Maintain follow-up with prospective patients until an outcome is reached
Assist with insurance verification and Personal Injury patient coordination
Support Workers' Compensation cases and MedPay navigation and follow-up
Communicate with insurance companies, adjusters, attorneys, and law offices
Collect and maintain attorney and insurance information
Handle medical record requests
Follow up on outstanding insurance or Personal Injury-related items
Support attorney lien-based treatment workflows
Maintain HIPAA compliance and patient confidentiality
Conduct outbound calls to prospective patients and leads
Follow up with interested individuals who have not scheduled
Convert inquiries into scheduled appointments
Support outreach and business-development activities
Maintain organized lead tracking and follow-up
Re-engage prospective patients who have not scheduled
Identify referral and business-development opportunities
Follow up until each lead has a clear outcome
Help increase appointment volume through proactive communication and lead conversion

Requirements

What you’ll need

Bilingual English/Spanish – Required
At least 2 years of experience supporting a U.S.-based medical practice
Strong inbound and outbound phone experience
Excellent verbal and written English communication skills
Strong Spanish communication skills
Experience with medical appointment scheduling
Excellent patient/customer service skills
Comfortable making outbound calls and following up with leads
Strong organizational skills and attention to detail
Excellent follow-through and task ownership
Understanding of HIPAA and patient confidentiality
Professional and confident phone presence
Personal Injury medical experience strongly preferred
Insurance verification experience strongly preferred
MedPay experience strongly preferred
Workers' Compensation experience strongly preferred
Experience communicating with attorneys or law offices strongly preferred
Chiropractic experience strongly preferred
Medical records experience strongly preferred
Business development or lead-conversion experience strongly preferred
DOT examination experience or knowledge strongly preferred
ChiroTouch Cloud experience strongly preferred
RingCentral experience strongly preferred
Experience with ChiroTouch Cloud is a strong plus but not required
Familiarity with ChiroTouch Cloud EMR and RingCentral phone system

Benefits

Comp & perks

Full-time, 40 hours per week
Remote work
Schedule includes 3 weekdays from 10:00 AM–7:00 PM EST
Weekend coverage required
5 days per week total