Bilingual Virtual Medical Receptionist – Admin

Staffing For Doctors

. Handle high-volume inbound and outbound phone calls, schedule appointments, manage messages, and deliver exceptional customer care .

Posted 9/22/2026full-timeRemote • Colombia, Honduras, Nicaragua, El Salvador, Guatemala, EcuadorJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume patient interactions, scheduling, and administrative workflows while ensuring compliance with HIPAA guidelines. Proficient in both English and Spanish, with a strong focus on patient acquisition and retention strategies.

Highest-signal resume keywords

Bilingual CommunicationPatient SchedulingHIPAA ComplianceCustomer ServiceAdministrative Workflow Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementAppointment ConfirmationMembership OnboardingRecurring BillingLead Conversion

Soft Skills

Confident Phone PresenceProblem-SolvingIndependenceWarmthUpbeat Attitude

Tools & Technologies

Membership CRMLead Management PlatformsHigh-Speed Computer SetupNoise-Canceling Headset

Industry Keywords

Direct Primary CareConcierge MedicineMedical SpaWellnessCash-Pay Practice

About the role

Key responsibilities & impact

Handle high-volume inbound and outbound phone calls, schedule appointments, manage messages, and deliver exceptional customer care
Manage daily administrative workflows and maintain accurate patient records
Organize provider task queues and coordinate provider/staff workflows
Conduct outbound follow-ups with prospective patients and leads
Explain practice services and membership models, assist with enrollment, and drive patient acquisition
Manage appointment confirmations and reschedules in English and Spanish
Address non-clinical patient questions and confidently ask for appointments
Assist with membership onboarding, recurring billing, renewals, and retention follow-up
Track incomplete tasks and monitor outstanding requests
Identify administrative bottlenecks, investigate root causes, and present actionable solutions
Refine administrative processes as the practice scales

Requirements

What you’ll need

Fluent, natural spoken and written English and Spanish
Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity
Bubbly, upbeat, warm, and highly confident phone presence
Proven background handling inbound/outbound calls, patient scheduling, and customer service
Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments
Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges
Strong understanding of HIPAA guidelines
Quiet, private, HIPAA-compliant home workspace
High-speed computer setup and clear noise-canceling headset
Preferred: Background in patient acquisition, medical sales, or lead conversion
Preferred: Experience in Direct Primary Care, Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments
Preferred: Hands-on experience with recurring membership billing models and membership CRM/lead management platforms