Concierge Patient Care – Referral Coordinator

Staffing For Doctors

. Monitor, organize, and manage the central practice email inbox daily, ensuring zero messages go unanswered .

Posted 10/15/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient inquiries and referrals while ensuring seamless communication and coordination among healthcare providers. Proficient in utilizing Elation Health EMR and digital onboarding tools to enhance patient experience and maintain accurate clinical records.

Highest-signal resume keywords

Elation Health EMRPatient Portal ManagementReferral CoordinationExceptional Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart ManagementReferral TrackingMedical Record TransferCare Plan CoordinationEmail Management

Soft Skills

Professional Email EtiquetteSelf-DisciplineCustomer Service Orientation

Tools & Technologies

GuavaDigital Onboarding Platforms

Industry Keywords

Concierge CareDirect Primary CareHigh-Touch Specialty Practice

About the role

Key responsibilities & impact

Monitor, organize, and manage the central practice email inbox daily, ensuring zero messages go unanswered
Respond to patient inquiries with prompt, professional, and personalized care tailored to a premium concierge patient experience
Execute timely follow-ups on patient requests, lab updates, and provider instructions
Schedule patient consultations, routine check-ups, and follow-up visits
Coordinate complex care plans with external physicians, health systems, and specialist offices to ensure seamless care continuity
Communicate directly with outside clinical teams to align appointments, transfer medical records, and confirm consultation feedback
Process, submit, and track outgoing specialist referrals and diagnostic testing orders
Maintain an active referral tracking log, reaching out to specialist offices to confirm appointment bookings and retrieve consultation notes
Keep patients informed at every step of their referral process
Maintain up-to-date, accurate patient charts and clinical records within Elation Health
Assist new and existing patients with digital profile setup and health record integration through Guava
Organize digital practice files, maintain shared folders, and assist with daily administrative workflows to keep clinic operations running smoothly

Requirements

What you’ll need

Hands-on experience with Elation Health EMR and familiarity with patient portal/profile tools like Guava (or similar digital onboarding platforms) is highly preferred
Demonstrated experience supporting a concierge, direct primary care (DPC), or high-touch specialty practice where personalized service is paramount
Proven background managing specialist referrals, medical record transfers, and multi-provider care coordination
Exceptional verbal and written communication skills with flawless professional email etiquette
Meticulous attention to detail and high self-discipline to manage continuous email streams and referral logs independently