Front Desk Medical Virtual Assistant, Operations Specialist

Staffing For Doctors

. Oversee the one-stop patient check-in and checkout system .

Posted 9/18/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient records and schedules using ChiroTouch and TrackStat, ensuring efficient patient check-in and checkout processes. Proficient in handling patient communications, payment processing, and optimizing workflows to enhance patient retention and satisfaction.

Highest-signal resume keywords

ChiroTouch ExperienceTrackStat OptimizationVantage Phone System ManagementPayment ProcessingGo High Level Utilization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Record ManagementAppointment SchedulingLedger Issue ResolutionSuper Bill IssuanceClaim Filing

Soft Skills

Patient-Focused ApproachEffective Communication

Tools & Technologies

ChiroTouchTrackStatVantage Phone SystemGo High Level

Industry Keywords

Patient Check-InPatient CheckoutNon-Assignment BillingPatient RetentionDigital Payment Processing

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Oversee the one-stop patient check-in and checkout system
Greet incoming patients warmly
Manage inbound and outbound calls via the Vantage phone system
Lead the end-to-end checkout experience
Confirm follow-up appointments and resolve ledger balances
Ensure no patients leave without being scheduled
Process appointment requests, reminders, and patient communications through TrackStat
Follow up on missed or canceled appointments to maintain patient retention and schedule density
Collect co-pays and cash payments
Send digital payment links during or immediately following visits
Manage ledger issues and answer basic patient questions regarding non-assignment billing
Issue super bills or file claims on behalf of patients without accepting direct insurance assignment
Own and optimize ChiroTouch and TrackStat workflows, automated communications, and schedule setups
Coordinate with team members using Go High Level to support marketing or messaging workflows

Requirements

What you’ll need

Proven hands-on experience navigating and managing patient records and schedules in ChiroTouch (Strictly Required)
Strong experience utilizing and optimizing TrackStat for patient recall and communication workflows (Strictly Required)
Experience managing inbound and outbound calls via the Vantage phone system
Experience processing appointment requests, reminders, and patient communication through TrackStat
Experience collecting co-pays and cash payments and sending digital payment links
Experience managing ledger issues and answering basic patient questions regarding non-assignment billing
Experience issuing super bills or filing claims on behalf of patients without accepting direct insurance assignment
Experience using Go High Level for marketing or messaging workflows, where applicable
Patient-focused approach and ability to manage the end-to-end patient check-in and checkout experience