Front Desk, Patient Communications Coordinator

Staffing For Doctors

. Answer high-volume patient calls and voicemails via RingCentral, address routine inquiries, route clinical concerns to medical staff, and document phone interactions in AthenaOne .

Posted 11/7/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume patient communications and scheduling within U.S. healthcare settings, utilizing AthenaOne EHR for efficient appointment management and prior authorization processes. Proficient in navigating insurance payer portals and adhering to HIPAA regulations while ensuring optimal patient care.

Highest-signal resume keywords

AthenaOne EHR NavigationHigh-Volume Call ManagementPrior Authorization RequestsHIPAA ComplianceU.S. Healthcare Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Demographic UpdatesInsurance VerificationMedical TerminologyPrior Authorization ExecutionComplex Appointment BookingPatient Cost-Sharing DeterminationChart DocumentationReal-Time Benefits VerificationFollow-Up Management

Soft Skills

Flawless Verbal CommunicationWritten CommunicationListening ComprehensionOrganizational SkillsAttention to Detail

Tools & Technologies

RingCentralCloud-Based VoIP PlatformsInsurance Payer PortalsAthenaOne EHR

Industry Keywords

U.S. Medical ClinicPatient Privacy RegulationsHealthcare OperationsMulti-Provider PracticeVirtual Assistant Setup

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Answer high-volume patient calls and voicemails via RingCentral, address routine inquiries, route clinical concerns to medical staff, and document phone interactions in AthenaOne
Book, reschedule, and confirm consultations and follow-up visits
Follow up on no-shows and cancellations and optimize provider schedules in AthenaOne
Perform real-time benefits verification
Initiate and track prior authorization requests across payer portals and log authorization status updates in AthenaOne
Manage patient communications and heavy phone traffic for scheduling, general practice inquiries, and follow-ups
Send pre-appointment instructions and actively manage recall/wait lists
Collect and update patient demographic data, insurance information, and medical histories in AthenaOne
Verify commercial, Medicare, and Medicaid coverage and determine active benefits and patient cost-sharing responsibilities
Prepare, submit, and monitor prior authorization requests for diagnostic tests, specialty procedures, and medications
Escalate complex denials or urgent needs to clinical leads
Securely route patient chart notes and clinical messages to providers while adhering to HIPAA privacy policies

Requirements

What you’ll need

Direct, hands-on operational experience navigating AthenaOne EHR for appointment scheduling, patient demographic updates, and chart documentation
Proven background managing high-volume inbound/outbound calls and front-desk workflows in a U.S. medical clinic or virtual assistant setup
Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension during fast-paced calls
Demonstrated proficiency in booking complex patient appointments and executing prior authorization requests through insurance portals
Solid understanding of U.S. healthcare workflows, medical terminology, and HIPAA patient privacy regulations
Dedicated, private home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset
Hands-on experience using RingCentral or comparable cloud-based VoIP platforms
Prior experience supporting a high-volume, multi-provider U.S. medical practice
Deep experience navigating major U.S. insurance payer portals (Availity, Optum, NaviNet) for real-time eligibility and prior authorizations