Front Desk Receptionist – ModMed, EMA Experience

Staffing For Doctors

. Answer incoming calls promptly and professionally, address patient inquiries, take detailed messages, and route complex requests appropriately .

Posted 9/22/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical reception, appointment scheduling, and insurance verification while maintaining a professional demeanor in patient interactions. Proficient in using ModMed (EMA) for efficient patient management and communication.

Highest-signal resume keywords

ModMed (EMA) ProficiencyMedical Reception ExperienceInsurance Verification ExperienceExceptional English Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Eligibility ChecksPatient Coverage VerificationEMR DocumentationDigital Intake Forms Assistance

Soft Skills

Professional Phone DemeanorClear CommunicationTeam Collaboration

Tools & Technologies

ModMed (EMA)PC/MacHigh-Speed InternetNoise-Canceling Headset

Industry Keywords

Dermatology PracticeHIPAA CompliancePatient InteractionVideo Communication

About the role

Key responsibilities & impact

Answer incoming calls promptly and professionally, address patient inquiries, take detailed messages, and route complex requests appropriately
Book, reschedule, and cancel patient appointments in ModMed (EMA), optimizing provider schedules
Perform real-time insurance eligibility checks, verify benefits, and update patient coverage details
Assist patients with portal registration, digital intake forms, and pre-appointment instructions
Maintain active video presence throughout the shift for immediate team communication and collaboration with co-VAs
Document all patient interactions and call notes accurately within the EMR
Manage high-volume inbound phone calls with a warm, professional, and clear tone

Requirements

What you’ll need

Direct hands-on experience using ModMed (EMA / Modernizing Medicine)
Exceptional verbal and written English communication skills
Polished, professional phone demeanor for front-desk patient interactions
Proven experience in medical reception, appointment scheduling, and insurance verification (IV)
Commitment to maintaining an active camera-on presence for the full 8-hour shift
Private, HIPAA-compliant home workspace
Dedicated PC/Mac
High-speed internet
Backup power/internet
Noise-canceling headset
Previous experience working in a Dermatology practice setting (preferred)