Front Desk Specialist – Behavioral Health

Staffing For Doctors

. Handle inbound calls and execute proactive outbound outreach for patient scheduling, appointment reminders, and follow-ups .

Posted 10/10/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient intake processes, insurance verification, and prior authorization management within Behavioral Health settings. Proficient in delivering compassionate customer service while maintaining accurate and organized patient records in EMR systems.

Highest-signal resume keywords

Patient Intake ScreeningPrior Authorization ManagementInsurance VerificationEMR/EHR ProficiencyCompassionate Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization SubmissionInsurance Benefits VerificationPatient Chart MaintenanceDemographic Information CaptureBehavioral Health Knowledge

Soft Skills

Empathetic Customer ServiceClear Verbal CommunicationWritten Communication Skills

Tools & Technologies

Electronic Medical Record (EMR)VOIP Softphone SystemsWeb-Based Administrative ToolsCoverMyMeds

Industry Keywords

Behavioral HealthMental HealthPsychiatryTherapy Practices

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Handle inbound calls and execute proactive outbound outreach for patient scheduling, appointment reminders, and follow-ups
Conduct initial patient intake screenings, capturing demographic information and preliminary history with sensitivity and confidentiality
Process prior authorization requests for medications and psychological services
Perform real-time insurance eligibility verifications to confirm active coverage, co-pays, deductibles, and behavioral health benefits
Maintain clear, organized patient charts and update administrative documentation in the Electronic Medical Record (EMR) system
Deliver an empathetic, reassuring customer service experience when communicating with patients experiencing mental health challenges

Requirements

What you’ll need

Prior administrative, intake, or care coordination experience in Behavioral Health, Mental Health, Psychiatry, or Therapy practices required
Hands-on experience submitting and tracking prior authorizations through clinical and insurance portals (e.g., CoverMyMeds, payer sites)
Proven track record verifying commercial and public insurance benefits
Excellent, clear verbal and written English communication skills with a compassionate phone presence
Proficient with EMR/EHR platforms, VOIP softphone systems (e.g., RingCentral), and web-based administrative tools
Full-time contractor position requiring 40 hours per week
Availability Monday through Friday, 8:30–5:00 PST