Internal Operations/IT Specialist – Healthcare

Staffing For Doctors

. Guide clients through setting up user accounts, EHR credentials, and system access for new Virtual Assistants .

Posted 11/11/2026full-timeRemote • Nicaragua, Ecuador, Honduras, Guatemala, El Salvador, PhilippinesJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring cloud VOIP systems, VPNs, and electronic health record systems while providing exceptional technical support in a healthcare setting. Strong communication skills facilitate effective client onboarding and troubleshooting.

Highest-signal resume keywords

Technical Support ExperienceCloud VOIP ConfigurationVPN ConfigurationElectronic Health Record SystemsClient Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportUser Access ManagementSystem Setup TroubleshootingConnectivity Issue ResolutionEHR Systems Familiarity

Soft Skills

Attention to DetailClient-First AttitudeClear Communication

Tools & Technologies

Cloud VOIP SystemsRingCentralNextivaDialpadVPNs

Industry Keywords

HealthcareRemote WorkforceStaffingHIPAA Compliance

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Guide clients through setting up user accounts, EHR credentials, and system access for new Virtual Assistants
Connect clients with phone systems and configure custom VOIP workflows, routing, and phone trees for clinic operations
Configure VPN access and secure remote environments while ensuring HIPAA-aligned connection protocols
Serve as the primary technical point of contact during client and VA onboarding
Troubleshoot login issues, softphone integration, and system setup in real time
Resolve hardware, software, and connectivity issues for internal operations and active client integrations

Requirements

What you’ll need

2+ years of hands-on technical support or IT operations experience, ideally within a healthcare, staffing, or remote workforce setting
Familiarity with popular electronic health record systems (e.g., Athenahealth, eClinicalWorks, Kareo, WebPT) and user permission structures
Proven experience configuring cloud VOIP systems (e.g., RingCentral, Nextiva, Dialpad), VPNs, and user access management
Clear, professional spoken and written English with a client-first attitude to explain technical steps to non-technical clinic managers
High attention to detail with the ability to independently diagnose and resolve connectivity and software setup roadblocks rapidly
Full-time availability, 40 hours per week
Availability Monday through Friday, 8am–5pm PST