Medical Billing & Patient Accounts Specialist – Bilingual (Filipino / Spanish)

Staffing For Doctors

. Monitor and manage daily athenaOne billing worklists, claim hold queues, and claim status dashboards .

Posted 11/5/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in athenaOne billing modules, including claim management and patient account resolution. Proficient in medical billing processes, insurance denial management, and effective communication with patients regarding billing inquiries.

Highest-signal resume keywords

AthenaOne Billing ModulesMedical Billing ExperienceCPT/ICD-10 Coding KnowledgeInbound Patient Billing CallsConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim ManagementInsurance Denial ManagementEOB/ERA InterpretationRevenue Cycle ManagementPatient Payment Processing

Soft Skills

Telephone EtiquetteConflict ResolutionCommunication Skills

Tools & Technologies

AthenaHealthWeb-Based VOIP Phone Systems

Industry Keywords

Accounts ReceivableInsurance PayersPatient Billing DisputesClaim Hold QueuesPatient Statements

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Monitor and manage daily athenaOne billing worklists, claim hold queues, and claim status dashboards
Research, correct, and resubmit unpaid, rejected, or denied claims with commercial insurance payers, Medicare, and Medicaid
Review Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs) in Athena to resolve claim discrepancies and process appeals
Answer inbound patient phone calls about billing statements, account balances, co-pays, deductibles, and co-insurance
Explain medical bills, charge breakdowns, and insurance coverage decisions to patients over the phone
Set up approved patient payment plans, process phone payments, and resolve patient billing disputes in Athena
Review patient account ledgers to verify insurance payment posting and patient balance adjustments
Identify recurring billing errors or payer rules to help streamline revenue cycle management
Document insurance follow-up attempts and patient call interactions in patient charts

Requirements

What you’ll need

Direct, recent hands-on experience using athenaOne / AthenaHealth billing modules (Athena Collector, Claim Worklists, Hold Queues, Patient Statements)
Minimum 2+ years of U.S. medical billing, accounts receivable (A/R) follow-up, and insurance denial management experience
Proven background handling inbound patient billing calls
Exceptional telephone etiquette and conflict resolution skills
Spoken English clarity
Strong knowledge of CPT/ICD-10 coding rules, modifiers, EOB/ERA interpretation, and payer-specific authorization guidelines
Dedicated, quiet home office
Noise-canceling headset
High-speed internet
Familiarity with web-based VOIP phone systems
Filipino and Spanish bilingual capability indicated by the job title