Medical Executive Assistant, Care Coordinator

Staffing For Doctors

. Execute high-touch patient follow-ups and coordinate telehealth/concierge care plans .

Posted 10/15/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in managing patient care workflows, including prior authorization processes and telehealth coordination, while utilizing Athena EHR and advanced communication tools. Strong ability to enhance operational efficiency through workflow improvements and effective communication with high-net-worth clientele.

Highest-signal resume keywords

Athena EHR NavigationPrior Authorization ManagementTelehealth CoordinationClinical Terminology UnderstandingHigh-Expectation Client Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementClinical Note CompilationWorkflow OptimizationInsurance Documentation HandlingMedical Software Proficiency

Soft Skills

Effective CommunicationProfessionalismIndependenceConfidentiality

Tools & Technologies

Claude AISpruceGmailHigh-Performance Computing Hardware

Industry Keywords

Concierge MedicineDirect Primary CareTelehealth PracticesHIPAA Compliance

About the role

Key responsibilities & impact

Execute high-touch patient follow-ups and coordinate telehealth/concierge care plans
Manage weekly prior authorization submissions in Athena
Monitor, prioritize, and triage rapid patient communications and administrative inquiries across Spruce and Gmail
Maintain patient records, update charts, track lab/diagnostic orders, and manage administrative workflows within Athena EHR
Compile clinical notes, submit prior authorization requests, and track approval statuses with commercial insurance payors
Deliver white-glove communications to executive-level patients via Spruce and email
Navigate and leverage a 10–15 platform technology stack, incorporating Claude AI and specialized medical software
Identify operational bottlenecks, propose workflow enhancements, and draft standardized operating procedures (SOPs)
Bring optimization ideas to practice leadership and proactively evaluate administrative tasks

Requirements

What you’ll need

Direct, hands-on administrative or clinical experience navigating Athena EHR (non-negotiable priority)
Deep baseline understanding of clinical terminology, medical workflows, and patient care management
Exceptional comfort with modern software, AI tools (e.g., Claude), multi-channel phone/text platforms (Spruce), and multi-system tech stacks
Proven ability to communicate effectively, professionally, and confidentially with high-expectation, high-net-worth clientele
Demonstrated track record of working independently, taking ownership of tasks, and proposing workflow improvements rather than waiting for instruction
Flawless, highly articulate spoken and written English skills (all patients are English-speaking)
Dedicated, quiet, HIPAA-compliant home office with high-performance computing hardware, high-speed primary internet, backup internet/power solutions, and a noise-canceling headset
Prior experience supporting concierge medicine, direct primary care (DPC), or elite telehealth practices (preferred)
Experience handling medical prior authorizations and insurance documentation (preferred)