Medical Office Manager

. Handle prior authorizations and follow up on authorization requests .

Posted 9/26/2026full-timeRemote • Philippines, Nicaragua, Colombia, Peru, Honduras, El SalvadorMid-LevelSeniorWebsite

Key responsibilities & impact

Handle prior authorizations and follow up on authorization requests
Perform insurance verification and confirm patient coverage and benefits
Process and coordinate referrals and related documentation
Request, organize, and maintain medical records
Manage faxing, document transmission, and follow-up
Organize and process patient forms and ensure required documentation is completed
Maintain accurate and organized electronic patient records
Support day-to-day back-office medical administration
Determine where forms and documentation should be stored, uploaded, signed, and processed
Organize workflows between Elation, Spruce, and Hint
Establish and document efficient administrative processes and standard operating procedures
Identify workflow gaps and recommend improvements
Create systems for tracking tasks, follow-ups, referrals, authorizations, and other administrative activities
Potentially answer incoming patient calls and provide general administrative support
Communicate clearly and patiently with patients, including a significant elderly patient population
Create and improve workflows and recurring administrative procedures
Establish tracking systems, accountability processes, KPIs, and performance metrics when appropriate
Document processes so they can be consistently followed
Support additional administrative and operational tasks as the practice launches and grows

What you’ll need

3+ years of experience in medical administration, healthcare operations, medical office management, or a related field
Hands-on experience with prior authorizations
Experience with insurance verification
Experience handling referrals and medical records
Strong understanding of U.S. healthcare administrative processes
Experience managing patient forms, documentation, faxing, and back-office workflows
Strong organizational and follow-up skills
Ability to work independently and take ownership of processes
Strong problem-solving skills and attention to detail
Excellent spoken and written English communication skills
Ability to communicate clearly and patiently with elderly patients
Comfortable working in a role where responsibilities and workflows may evolve as the practice launches
Experience with Elation EMR, Spruce or similar healthcare communication platforms, and Hint or similar healthcare/payment platforms is preferred
Previous medical office management or healthcare operations experience is preferred
Experience managing or coordinating a team is preferred
Experience creating KPIs, SOPs, workflows, or performance tracking systems is preferred
Experience helping a new medical practice establish administrative processes is preferred
Clinical or healthcare-related experience is preferred

Comp & perks