Medical Receptionist – Insurance Specialist, Certified Medical Assistant

Staffing For Doctors

. Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries .

Posted 10/16/2026full-timeRemote • Philippines, Nicaragua, Honduras, Ecuador, El Salvador, GuatemalaJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient interactions and scheduling within a medical practice, utilizing eClinicalWorks for efficient workflow and documentation. Proficient in insurance verification processes and building rapport with patients to enhance appointment conversion.

Highest-signal resume keywords

EClinicalWorks (eCW) ProficiencyInsurance Verification ExpertisePatient Scheduling ManagementStrong English Communication SkillsVirtual Assistant Experience in Medical Practice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationAppointment SchedulingPatient Interaction ManagementPrior Authorization CoordinationDocumentation in EHRUnderstanding of HMO/PPO PoliciesKnowledge of MedicareHandling Phone WorkflowsOperational Knowledge of Insurance MechanicsManaging Physician Calendars

Soft Skills

Professional Phone DemeanorRapport BuildingCheerful AttitudeUpbeat CommunicationOrganizational Skills

Tools & Technologies

EClinicalWorks (eCW)

Industry Keywords

Medical PracticePatient EngagementInsurance MechanicsCommercial PayersMedical-Legal Coordination

About the role

Key responsibilities & impact

Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries
Re-engage inactive patients and follow up on no-shows to keep treatment plans on track
Drive appointment conversion by building rapport, addressing patient hesitation, and answering benefit questions
Maintain complete documentation of every patient interaction in the EHR
Perform insurance verifications covering active/inactive status, effective dates, copays, coinsurance, deductibles, and out-of-pocket maximums
Differentiate HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine patient financial responsibility
Identify and coordinate referral and prior authorization requirements
Verify in-network and out-of-network benefits and policy limitations
Manage and optimize physician calendars using eClinicalWorks (eCW)
Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues
Liaise with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth

Requirements

What you’ll need

2+ years of virtual assistant support for a U.S.-based medical practice, handling phone workflows, scheduling, verification, and remote physician collaboration
Recent, hands-on experience using eClinicalWorks (eCW); outdated eCW experience will not be considered
Deep operational knowledge of insurance mechanics beyond basic data entry, including HMO/PPO, deductibles, prior authorizations, commercial payers, and Medicare
Exceptional English language skills
Cheerful, upbeat, and professional phone demeanor capable of building quick rapport
Availability for a full-time contractor position, 40 hours per week
Availability Monday through Friday, 8am–5pm EST