Medical Receptionist – Pediatrics

Staffing For Doctors

. Serve as the friendly voice and first point of contact for parents, caregivers, and young patients .

Posted 10/24/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and delivering exceptional customer service in a pediatric healthcare setting. Proficient in using eClinicalWorks for appointment management and maintaining HIPAA compliance.

Highest-signal resume keywords

EClinicalWorks EHR NavigationPatient Insurance VerificationHigh-Volume Call HandlingFront-Desk Duties ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Eligibility CheckingPatient Care CoordinationChart UpdatesCo-Pay Documentation

Soft Skills

Active ListeningPatienceClear CommunicationCustomer Service Orientation

Tools & Technologies

EClinicalWorksPayor PortalsDigital Fax SystemsPatient Reminder Systems

Industry Keywords

Pediatric PracticeFamily MedicineChildren's Specialty PracticeHIPAA Standards

About the role

Key responsibilities & impact

Serve as the friendly voice and first point of contact for parents, caregivers, and young patients
Handle high-volume inbound and outbound phone calls
Address scheduling inquiries and assist parents with care coordination
Book, confirm, and optimize provider appointment calendars in eClinicalWorks
Conduct real-time Verification of Benefits (VOB) through payor portals and eClinicalWorks
Confirm active coverage and document co-pays or deductibles
Deliver a high-touch patient experience using patience and active listening
Schedule routine pediatric check-ups, follow-ups, and urgent visits
Relay messages, telephone encounters, and scheduling changes accurately to the in-office clinical team
Assist with digital faxes, patient reminder texts/emails, and chart updates
Adhere strictly to HIPAA privacy standards

Requirements

What you’ll need

Native-level or flawless spoken English with a neutral, highly clear, and easily understandable phone accent
Direct background handling front-desk duties, high-volume call handling, and scheduling in a U.S. medical practice setting
Working knowledge of checking patient insurance eligibility and coverage terms
Dedicated, quiet, HIPAA-compliant home office
High-performance computer (PC/Mac)
High-speed internet connection
Backup power/internet solutions
Noise-canceling headset
Prior experience working in a Pediatric, Family Medicine, or Children's Specialty practice (Strong Plus)
Hands-on experience navigating eClinicalWorks EHR for scheduling, charting, and insurance checks (Strong Plus)