Medical Receptionist – Prior Authorization, Rheumatology

Staffing For Doctors

. Answer inbound patient phone calls clearly and patiently .

Posted 9/22/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient communications and scheduling within a Rheumatology practice, utilizing Elation Health EHR for accurate data management and prior authorization processes. Exhibits strong interpersonal skills, including patience and empathy, to effectively support patients and providers.

Highest-signal resume keywords

Elation Health EHR ExperienceMedical Prior Authorization HandlingMicrosoft Office ProficiencyPatient Communication SkillsRheumatology Practice Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization ProcessingPatient Data ManagementAppointment SchedulingChart Note UpdatingTask Log Organization

Soft Skills

PatienceEmpathyClear CommunicationListening ComprehensionEmotional Composure

Tools & Technologies

Elation Health EHRMicrosoft WordMicrosoft ExcelMicrosoft OutlookNoise-Canceling USB Headset

Industry Keywords

RheumatologyHIPAA CompliancePatient CareHealthcare AdministrationClinical Instructions

About the role

Key responsibilities & impact

Answer inbound patient phone calls clearly and patiently
Schedule appointments and input accurate patient data into Elation Health EHR
Proactively reschedule patients to prevent schedule drop-offs
Complete end-to-end prior authorizations for specialty rheumatology medications, infusions, and diagnostic testing
Take accurate, detailed patient messages
Consult with providers and relay clear clinical and administrative instructions to patients in layperson's terms
Manage provider calendars in Elation Health EHR
Book, confirm, and optimize patient appointments
Update chart notes and patient details accurately
Monitor cancellation queues and contact patients who miss or attempt to cancel appointments
Submit and track prior authorization requests for rheumatology prescriptions, biologics, and lab/imaging orders
Use Microsoft Office to organize task logs, track outstanding prior authorizations, and maintain clinic workflows

Requirements

What you’ll need

Prior medical front-desk or administrative experience supporting a Rheumatology practice
Exceptional, accent-free spoken English with pristine articulation, slow/clear pacing, and high listening comprehension for elderly and hard-of-hearing callers
Extreme patience, empathy, kindness, and emotional composure when speaking with frustrated or impatient patients
Direct hands-on experience handling medical prior authorizations for specialty medications or treatments
Experience using Elation Health EHR (or quick adaptability to Elation)
Strong proficiency in Microsoft Office (Word, Excel, Outlook)
Active effort and confidence in placing outbound calls to reschedule patients and protect provider utilization
Quiet, distraction-free, HIPAA-compliant home office
Reliable PC/Mac
High-speed internet
Backup power/internet
High-quality noise-canceling USB headset