Medical Virtual Assistant – Administrative, Patient Support

Staffing For Doctors

. Handle inbound patient telephone calls and place outbound follow-up calls to patients and insurance carriers.

Posted 11/3/2026full-timeRemote • Brazil, El Salvador, Colombia, Nicaragua, Honduras, Bolivia, GuatemalaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient communications, processing prior authorizations, and coordinating referrals within a healthcare setting. Proficient in utilizing EMR systems and ensuring compliance with HIPAA regulations while maintaining patient confidentiality.

Highest-signal resume keywords

Healthcare ExperiencePrior Authorizations & ReferralsEMR & Systems ProficiencyFluent English CommunicationHIPAA Compliance & Confidentiality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior Authorization ProcessingReferral ManagementPatient SchedulingClinical DocumentationInsurance NavigationMedical TerminologyDiagnostic Imaging OrdersOrthopedic Care Workflows

Soft Skills

Effective CommunicationListening ComprehensionOrganizational Skills

Tools & Technologies

AdvancedMDElectronic Medical Record (EMR) SystemsPractice Management SystemsEmail ToolsWeb Portals

Industry Keywords

HIPAA CompliancePatient ConfidentialityHealthcare AdministrationMusculoskeletal Terminology

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Handle inbound patient telephone calls and place outbound follow-up calls to patients and insurance carriers.
Route clinical inquiries to providers and process daily voicemails.
Initiate, submit, track, and resolve prior authorization requests for diagnostic imaging (MRI, CT, X-ray) and orthopedic procedures.
Collect clinical notes, navigate insurance portals, obtain pre-authorization approval numbers, track expiration dates, and document outcomes in AdvancedMD.
Schedule, reschedule, and verify patient consultations in AdvancedMD.
Prepare, transmit, and track specialty referrals for physical therapy, diagnostic imaging, and external specialist consultations.
Verify receiving facility receipt of referrals.
Book new patient consultations and follow-up visits according to clinical protocols.
Ensure provider calendars are balanced and patient demographics are updated.
Monitor the general informational email inbox and respond to administrative inquiries.
Maintain organized email correspondence.
Serve as an administrative bridge between patients, front-office staff, the clinical team, and external healthcare facilities.

Requirements

What you’ll need

2+ Years Healthcare Experience: Direct experience working in a medical office, clinic, or healthcare administrative environment.
Fluent English Communication: Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension.
Prior Authorizations & Referrals: Demonstrated experience processing insurance prior authorizations for medical procedures and managing outgoing specialty referrals.
EMR & Systems Proficiency: Working knowledge of Electronic Medical Record (EMR) platforms, practice management systems, email tools, and web portals.
HIPAA Compliance & Confidentiality: Thorough understanding of HIPAA privacy rules, medical terminology, and patient confidentiality standards.
Remote Workspace Setup: Private, quiet home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset.
Preferred: 1+ Year Orthopedic/Sports Medicine Experience: Direct familiarity with musculoskeletal terminology, diagnostic imaging orders, and orthopedic care workflows.
Preferred: AdvancedMD Experience: Hands-on experience navigating AdvancedMD software for scheduling, charting, and administrative workflows.