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Patient Care Coordinator – Women's Health
Staffing For Doctors. Manage high-volume inbound calls and execute proactive outbound follow-ups with new and prospective patient leads .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination and lead management, with a strong focus on consultation conversion and effective communication in women's health and wellness. Proficient in utilizing CRM tools to enhance patient engagement and streamline appointment scheduling.
Highest-signal resume keywords
Patient Care CoordinationConsultation ConversionGoHighLevel CRMWeave VOIPLead Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Office ExperienceSales ExperienceIntake ConversionAppointment SchedulingFollow-Up Management
Soft Skills
Exceptional Verbal CommunicationWritten CommunicationPersonableConfidentEmpathetic
Tools & Technologies
GoHighLevel CRMWeave VOIP
Industry Keywords
Functional MedicineGynecologyDermatologyMed SpaWomen's Health
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Manage high-volume inbound calls and execute proactive outbound follow-ups with new and prospective patient leads
- Guide prospective patients through initial inquiries, explain treatment options, answer questions, and build rapport to drive consultation bookings
- Maintain a proactive follow-up cadence via phone, text, and email to meet or exceed the practice’s 60%+ consultation conversion target
- Schedule and confirm appointments efficiently, sending visit preparation details and reminders via email and text
- Track lead progress, log patient notes, and manage communication pipelines using GoHighLevel CRM and Weave VOIP
- Deliver an empathetic, professional, and welcoming experience tailored to women's health and wellness patients
- Serve as the primary advocate for new and prospective patients
- Build trust and answer sensitive clinical inquiries
- Proactively convert patient inquiries into booked consultations with a targeted 60%+ conversion rate
Requirements
What you’ll need- Minimum 1 year of medical office or virtual assistant experience in Functional Medicine, Gynecology, Dermatology, or Med Spa practices
- Proven sales, intake conversion, or patient care coordination background
- Ability to comfortably close consultation bookings
- Exceptional verbal and written English skills
- Highly personable, articulate, confident, and energetic over the phone
- Driven self-starter who excels at lead management, follow-up, and objection handling without sounding pushy
- Hands-on experience or familiarity with GoHighLevel CRM and Weave VOIP platforms is highly preferred
- Full-time contractor position, 40 hours per week
- Availability Monday through Friday, 9AM - 5PM CST