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Referral Coordinator, Patient Care Coordinator – Clinical Labs
Staffing For Doctors. Review lab results and contact patients directly, approximately 30 calls per day, to provide lab updates, answer baseline questions, and record detailed notes in eCW .
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Review lab results and contact patients directly, approximately 30 calls per day, to provide lab updates, answer baseline questions, and record detailed notes in eCW
- Process inbound and outbound specialist referrals
- Obtain pre-authorizations when necessary
- Track referral statuses and ensure continuity of care
- Serve as a clear, empathetic primary point of contact for patients, especially older adults
- Maintain meticulous, timely patient charts and task queues within eClinicalWorks
- Utilize Intermedia VOIP to place and receive remote calls according to practice protocols
Requirements
What you’ll need- Strong understanding of medical terminology, basic laboratory panels/results, and general clinical workflows
- Nursing, Allied Health, or Pre-Med background preferred
- Excellent, fluent spoken and written English
- Clear, highly intelligible voice with minimal accent
- Prior hands-on experience in both Referral Coordination and Patient Care Coordination within a US healthcare setup
- Hands-on experience with eClinicalWorks (eCW)
- Experience with web-based VOIP phone systems (Intermedia or similar)
- Dedicated, quiet home office setup
- High-speed wired internet connection
- Computer equipment meeting security standards
- Noise-canceling headset
Benefits
Comp & perks- Dedicated, quiet home office setup
- High-speed wired internet connection
- Computer equipment meeting security standards
- Noise-canceling headset