Virtual Front Desk – Practice Operations Specialist

Staffing For Doctors

. Handle inbound and outbound calls, return missed calls, confirm appointments, follow up on no-shows, and deliver practice messages .

Posted 10/23/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient interactions, scheduling, and operational support within a medical practice, while ensuring compliance with HIPAA regulations and maintaining high standards of communication. Proficient in utilizing digital tools and EHR systems to enhance practice efficiency and patient care.

Highest-signal resume keywords

Patient CoordinationScheduling ManagementHIPAA ComplianceDigital LiteracyNextech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Eligibility ChecksMedical Records ManagementPrior AuthorizationsDigital FaxingPatient OutreachWork Hub Ticket ManagementSOP DraftingCall Quality Metrics ReviewPractice Report Synthesis

Soft Skills

Professional CommunicationCalm DemeanorProblem-SolvingInterpersonal SkillsAdaptability

Tools & Technologies

Nextech EHRAthenahealthEClinicalWorksModMedAI Tools

Industry Keywords

Protected Health InformationHIPAA Privacy ProtocolsOphthalmologyHealthcare OperationsPatient Care

About the role

Key responsibilities & impact

Handle inbound and outbound calls, return missed calls, confirm appointments, follow up on no-shows, and deliver practice messages
Book and reschedule appointments and optimize provider calendars in Nextech EHR or digital scheduling platforms
Conduct patient text outreach and manage delicate or escalated patient conversations
Manage prescription refill requests, insurance eligibility checks, form follow-ups, faxing, email workflows, prior authorizations, and medical records
Manage and resolve assigned Work Hub tickets, routing clinical items to practices
Serve as the primary operational contact for partner clinics, supporting onboarding and regular check-ins
Review weekly call reports and call quality metrics to identify trends and missed opportunities
Update practice knowledge bases ("Teach Teri") and synthesize practice reports and marketing data for clinic leadership
Support leadership with calendar scheduling, inbox follow-ups, meeting notes, vendor coordination, and research projects
Track manual tasks and durations to draft step-by-step SOPs
Report platform bugs, provide usability feedback, and test new features before clinic rollouts

Requirements

What you’ll need

Native-level, flawless spoken and written English skills with a calm, warm, and highly professional tone over the phone and in writing
2+ years of direct experience supporting a U.S. medical practice (Front Desk, Patient Coordinator, Medical Assistant, Referral Coordinator, or Practice Manager)
Experience handling scheduling, referrals, prior authorizations, medical records requests, insurance checks, and digital faxing
Exceptional digital literacy and ability to rapidly learn new software, EMRs, and AI tools
Comprehensive understanding of Protected Health Information (PHI) and strict adherence to HIPAA privacy protocols
Private, quiet, HIPAA-compliant home office
High-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a noise-canceling headset
Preferred: Experience with Nextech, Athenahealth, eClinicalWorks, or ModMed
Preferred: Experience in Ophthalmology or other surgical/medical specialties
Preferred: Experience in account management, customer success, or as an Executive Assistant / Chief of Staff at a growing healthcare company