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Virtual Medical Assistant – Concierge Internal Medicine
Staffing For Doctors. Support a small, personalized concierge practice providing high-touch primary care to a geriatric, English-speaking patient population .
About the role
Key responsibilities & impact- Support a small, personalized concierge practice providing high-touch primary care to a geriatric, English-speaking patient population
- Manually migrate patient data from the existing EHR system into athenaOne
- Prepare patient charts ahead of visits
- Conduct outreach to existing patients for appointment follow-up, reminders, and care coordination, including medication reconciliation, sending records, and referrals
- Contact wait-listed patients to gather care goals, medical records, medication lists, and specialist care team information
- Follow up with patients on results and care plans as directed
- Assist with prior authorizations
- Manage pending prescription refills
- Manage patient calls, secure messages, and callbacks
- Triage potentially urgent phone concerns using a physician-provided information-gathering template
Requirements
What you’ll need- Strong background in athenaOne (athenahealth EMR)
- Experience working with older adult patients, primary care or internal medicine clinics
- Excellent communication skills — patient, clear, and able to adapt to patients with memory or cognitive challenges