Virtual Medical Receptionist – Charm EHR Exp Preferred

Staffing For Doctors

. Answer incoming patient calls, take thorough messages, make outbound follow-up calls, and handle general inquiries .

Posted 10/2/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling and front-office administration using Charm EHR, ensuring efficient management of appointments and patient communications while maintaining a friendly and professional demeanor.

Highest-signal resume keywords

Charm EHR ProficiencyMedical Reception ExperienceAppointment SchedulingHIPAA ComplianceFlawless Spoken English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingAppointment ConfirmationMessage HandlingRecord OrganizationFollow-Up Tracking

Soft Skills

Friendly DemeanorArticulate CommunicationWarm ToneConfident Interaction

Tools & Technologies

Charm EHRPCMacNoise-Canceling USB Headset

Industry Keywords

HIPAA CompliancePatient MessagingAdministrative SupportProvider Calendar Management

About the role

Key responsibilities & impact

Answer incoming patient calls, take thorough messages, make outbound follow-up calls, and handle general inquiries
Book, confirm, reschedule, and optimize patient appointments in Charm EHR
Manage Charm EHR inbox queues and process patient portal messages
Organize patient records and provide administrative support
Manage provider calendars, fill cancellation slots, track patient follow-ups, and prevent schedule gaps
Answer non-clinical administrative inquiries and route clinical tasks to providers
Perform appointment confirmation calls, return missed calls, and deliver follow-up reminder messages

Requirements

What you’ll need

Direct, recent hands-on experience using Charm EHR for patient scheduling and front-office administration
Flawless, accent-free spoken English with high articulation and a cheerful, articulate tone
Naturally friendly, bubbly, warm, and confident demeanor over the phone
Proven experience in medical reception, appointment scheduling, and patient messaging
Quiet, private, HIPAA-compliant home workspace
Reliable PC/Mac
High-speed primary internet
Backup power/internet
Noise-canceling USB headset