Virtual Medical Receptionist – ICANotes Experience Required

Staffing For Doctors

. Answer incoming calls, address administrative inquiries, provide warm customer service, and place outbound follow-up calls .

Posted 10/4/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient appointments and communications while ensuring compliance with HIPAA regulations. Proficient in using ICANotes EHR for scheduling, insurance verification, and administrative tasks.

Highest-signal resume keywords

ICANotes EHR ExperienceInsurance VerificationPatient SchedulingExcellent Communication SkillsEAP Authorization Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Appointment ManagementInsurance Eligibility ChecksDocument ManagementChart Demographics UpdateHigh-Volume Call Management

Soft Skills

Customer ServiceAttention to DetailProfessional Communication

Tools & Technologies

ICANotes EHROffice AllyNoise-Canceling USB Headset

Industry Keywords

HIPAA ComplianceEAP AuthorizationMedical Receptionist

About the role

Key responsibilities & impact

Answer incoming calls, address administrative inquiries, provide warm customer service, and place outbound follow-up calls
Manage provider calendars, book and confirm patient appointments, and handle patient messaging
Conduct real-time insurance eligibility checks, verify active benefits, copays, and deductibles
Assist with Employee Assistance Program (EAP) authorization documentation
Manage high-volume phone traffic, return missed calls, and take detailed, accurate messages
Schedule, reschedule, and cancel patient appointments in ICANotes EHR
Process incoming emails, upload and categorize patient intake documents, update chart demographics, and manage daily administrative tasks
Route clinical messages appropriately and relay non-clinical updates to patients
Maintain compliance across daily interactions

Requirements

What you’ll need

Direct, hands-on experience using ICANotes EHR; able to navigate chart notes, scheduling calendars, and task queues without basic platform training
Familiarity with Office Ally for insurance verification or document workflows
Proven experience as a medical receptionist handling patient calls, scheduling, and insurance verification (IV)
Excellent, clear spoken and written English communication skills for professional patient interactions
Private, HIPAA-compliant home office
Reliable PC or Mac
High-speed primary internet
Backup power/internet
Noise-canceling USB headset
Prior EAP authorization logging or tracking experience preferred