Virtual Medical Receptionist – Plastic Surgery

Staffing For Doctors

. Book, confirm, reschedule, and optimize patient appointments to maintain a full clinic calendar .

Posted 10/9/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume patient communications and appointment scheduling within a healthcare setting, ensuring patient-centered service and compliance with HIPAA regulations.

Highest-signal resume keywords

High-Volume Call ManagementAppointment SchedulingWritten Communication SkillsPatient-Centered CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment ManagementEmail CorrespondencePatient Follow-UpTriage SkillsDigital Scheduling Tools

Soft Skills

Polite CommunicationArticulate Phone MannerOrganizational Skills

Tools & Technologies

Inbound/Outbound Phone SystemsEmail PlatformsScheduling Software

Industry Keywords

HealthcareDentalWellness PracticesRemote Virtual Assistant Experience

About the role

Key responsibilities & impact

Book, confirm, reschedule, and optimize patient appointments to maintain a full clinic calendar
Manage high-volume inbound and outbound patient calls
Answer patient inquiries, triage urgent calls, and take thorough messages
Perform proactive outbound follow-up calls to confirm visits, fill schedule gaps, and remind patients of appointment requirements
Monitor, prioritize, and respond to practice emails and general inquiries
Forward clinical questions to appropriate staff
Maintain professional, polite, and patient-centered communication
Use inbound/outbound phone systems, email, and digital scheduling tools

Requirements

What you’ll need

Native-level fluency in spoken and written English with a clear, warm, and highly articulate phone manner
Proven background handling high-volume calls and managing appointment calendars in an administrative or office setting
Excellent written communication skills for managing administrative email correspondence
Quiet, private, HIPAA-compliant home office
Reliable computer (PC/Mac)
High-speed internet connection
Backup power/internet solutions
Noise-canceling headset
Prior remote virtual assistant or receptionist experience supporting U.S. healthcare, dental, or wellness practices (preferred)
Female candidate preferred per practice guidelines