Virtual Scheduling & Referral Coordinator

Staffing For Doctors

. Monitor and work incoming new patient referrals assigned through eClinicalWorks, including referrals received through the integrated fax workflow .

Posted 10/6/2026full-timeRemote • Philippines, NicaraguaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical scheduling and referral coordination, with proficiency in eClinicalWorks for managing patient demographics and insurance information. Strong organizational and communication skills are essential for effectively handling multiple scheduling requests and maintaining workflow efficiency.

Highest-signal resume keywords

EClinicalWorks ProficiencyPatient Scheduling WorkflowsReferral Coordination ExperienceAttention To DetailStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical SchedulingReferral CoordinationPatient Demographics EntryInsurance Information ManagementHigh-Volume SchedulingWorkflow Management

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationIndependent Work

Tools & Technologies

EClinicalWorksIntegrated Fax Workflow

Industry Keywords

Healthcare AdministrationPatient ReferralsSpecialty Medical PracticesCentralized SchedulingAppointment Management

About the role

Key responsibilities & impact

Monitor and work incoming new patient referrals assigned through eClinicalWorks, including referrals received through the integrated fax workflow
Review referral documentation and attachments for completeness
Create new patient accounts in eClinicalWorks when necessary
Enter patient demographics, insurance information, referring provider information, and other required details
Identify missing or incomplete referral information and communicate unresolved issues to the appropriate team member
Contact new patients to schedule initial appointments
Schedule patients with the appropriate provider, location, appointment type, and timeframe
Follow up with patients who do not respond to initial scheduling attempts
Document patient contact attempts and scheduling activity in eClinicalWorks
Maintain an organized referral workflow
Provide centralized scheduling support for three Virtuous Pain Centers locations
Schedule and reschedule established patient follow-up appointments
Review provider schedules and identify appropriate appointment availability
Schedule Creyos-related appointments according to scheduling guidelines
Assist with filling appointment openings and reducing gaps in provider schedules
Escalate unresolved scheduling issues to the appropriate team member

Requirements

What you’ll need

Previous experience in medical scheduling, referral coordination, medical reception, or healthcare administration
Hands-on experience with eClinicalWorks (eCW) is strongly preferred
Strong understanding of patient scheduling workflows
Experience reviewing and entering patient demographic and insurance information
Excellent attention to detail and organizational skills
Strong verbal and written communication skills
Ability to manage multiple referrals and scheduling requests without losing track of pending items
Comfortable communicating directly with patients by phone
Ability to work independently in a remote environment
Strong computer skills and ability to learn and follow established workflows
Previous experience coordinating new patient referrals is preferred
Experience working with specialty medical practices is preferred
Experience scheduling across multiple providers or locations is preferred
Familiarity with insurance information and referral requirements is preferred
Experience with high-volume patient scheduling is preferred
Previous experience with centralized scheduling teams is preferred

Benefits

Comp & perks

Full-time employment
Remote work
Monday–Thursday, 7:00 AM–5:00 PM PST work schedule