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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical hemostasis and IVD applications, with a strong focus on managing technical support teams and delivering high-quality customer engagement. Proficient in developing training programs and ensuring compliance with quality standards while driving customer satisfaction and operational effectiveness.
Highest-signal resume keywords
Clinical Hemostasis ExpertiseTechnical Support ManagementTeam Leadership and DevelopmentMicrosoft Office Suite ProficiencyCRM Platform Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical HemostasisIVD ApplicationsLaboratory DiagnosticsMethod VerificationTroubleshootingWorkflow StudiesDemonstrationsKPI TrackingProject ManagementCustomer Engagement
Soft Skills
CoachingMentoringCollaborationCommunicationProblem-Solving
Tools & Technologies
Microsoft DynamicsMicrosoft Office Suite
Certifications & Qualifications
Bachelor’s Degree in Medical Laboratory ScienceMT(ASCP) Certification
Industry Keywords
Clinical ApplicationsTechnical Support StrategyQuality ComplianceCustomer SatisfactionIntegrated Health Network
About the role
Key responsibilities & impact- Lead Stago’s Clinical Applications Specialists and Regional Applications Specialists
- Deliver consistent, high-quality hemostasis support and expertise across the Stago portfolio
- Own the clinical and technical support strategy, talent development, escalation control, and cross-functional execution
- Manage technical support services and pre- and post-sale support for Sales
- Oversee method verifications, lot conversions, troubleshooting, workflow studies, side-by-side evaluations, demonstrations, lectures, customer meetings, and educational events
- Engage with customers on-site during complex or high-risk situations
- Lead escalations and ensure difficult or recurring issues are resolved sustainably
- Coach, mentor, and develop team members
- Manage prioritization, scheduling, territory coverage, project assignments, and special initiatives
- Assign staff to instrument orders and lot conversions and monitor progress
- Partner with Training to improve internal and external training effectiveness and content
- Support onboarding, competency assessments, and performance management
- Ensure compliance with company policies, procedures, and quality requirements
- Oversee departmental workflows, SOPs, documentation, and training materials
- Partner with Sales on Integrated Health Network meetings and large-scale implementations
- Coordinate staff resources for workflow studies, demonstrations, evaluations, product meetings, and customer presentations
- Provide strategic input on account readiness, technical risk, and customer satisfaction
- Collaborate with Marketing on field insights and product launches
- Establish escalation pathways and lead corrective and preventive actions
- Track and report KPIs related to customer satisfaction, escalations, validation success, and team effectiveness
- Complete required reports and records and lead special projects
Requirements
What you’ll need- Bachelor’s degree in Medical Laboratory Science or related field required
- MT(ASCP) or equivalent strongly preferred
- 7–10 years of experience in clinical hemostasis, IVD applications, or laboratory diagnostics
- Prior experience managing or leading technical support, applications, or clinical field teams strongly preferred, or 5 years of experience in a clinical applications role, preferably in coagulation
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience with CRM platforms (e.g., Microsoft Dynamics) for documentation and reporting
- Current driver's license is mandatory
- Passport may be required for international travel to the French headquarters
- Required to travel up to 75%, including overnight stays, air travel, and international travel
- Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Benefits
Comp & perks- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Required to travel up to 75%, including overnight stays, air travel, and international travel
- Employer-provided legally compliant COVID-19 vaccination accommodation process