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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting and problem-solving skills while providing on-site and remote support for Stago instruments. Capable of fostering customer relationships through effective communication and managing service requests efficiently.
Highest-signal resume keywords
Technical TroubleshootingCustomer ServiceDiagnostic Equipment RepairRegulatory CompliancePreventive Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing Diagnostic EquipmentPreventive MaintenanceInstallationTechnical SupportProblem-SolvingService Record DocumentationSOP ComplianceField Service WorkAnalyzing Findings
Soft Skills
Clear CommunicationActive ListeningProfessionalismTime ManagementAdaptability
Tools & Technologies
Stago InstrumentsDatabase SoftwareWindows 10Windows 7Windows NTWindows XPDOS
Certifications & Qualifications
High School Diploma or GEDAssociates Degree or Technical CertificateValid Driver's License
Industry Keywords
Technical SupportCustomer SatisfactionService ContractsField ServiceLaboratory Personnel Training
About the role
Key responsibilities & impact- Provide on-site and remote technical support for Stago instruments and systems
- Diagnose and resolve technical issues efficiently to minimize downtime
- Foster strong customer relationships through active listening, clear communication, and professionalism
- Prioritize service requests and manage workload to address customer concerns promptly
- Install instruments at customer facilities, sales demonstrations, and product shows
- Perform preventive maintenance, installations, and repairs on Stago systems
- Provide on-site training to end users and laboratory personnel on instrument operation, maintenance, and troubleshooting
- Provide ongoing updates and communication with customers, manager, and headquarters until issues are fully resolved
- Collaborate with technical support, sales, and product management teams
- Document work orders, analyzer information, update information, and repair records according to SOP timelines and regulatory requirements
- Analyze, review, and inspect findings to determine problem sources by telephone or on-site
- Troubleshoot, repair, replace parts, and perform corrective actions on analyzers according to SOPs
- Maintain accurate service records and comply with regulatory guidelines and company policies
- Identify service contract and extended service agreement opportunities and educate customers on available options
- Escalate open or recurring issues in a timely manner according to SOPs
- Complete special projects and tasks assigned by the RFSM
- Drive customer satisfaction through successful field service work
- Provide technical assistance and troubleshooting as required
- Support Stago departments to improve internal cooperation and customer satisfaction
Requirements
What you’ll need- High School or (GED) required
- Associates Degree or Certificate from Technical School a plus
- Bachelor’s from 4 year college or university preferred
- 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
- Valid Driver's License
- Strong technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills, with the ability to explain complex technical concepts in a clear, user-friendly manner
- Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS
- Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment
- Willingness to travel extensively within the assigned territory and occasionally beyond
- Ability to travel by common air carrier, or rental car as needed
- Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- FSA
- 401k
- PTO
- Life insurance
- Disability insurance
- Comprehensive leave program
- Bonus plan eligibility
- Automobile plan
- Reasonable accommodations for individuals with disabilities
- Up to 75% overnight travel may be required depending on territory
- Occasional weekend/holiday on-call coverage for the region