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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting and problem-solving skills while providing on-site and remote support for Stago instruments. Capable of fostering customer relationships through effective communication and maintaining compliance with regulatory guidelines.
Highest-signal resume keywords
Technical TroubleshootingCustomer ServiceDiagnostic Equipment RepairRegulatory ComplianceTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing Diagnostic EquipmentPreventive MaintenanceInstrument InstallationTechnical SupportService Record MaintenanceProblem AnalysisSOP ComplianceField Service DutiesOn-Site Training
Soft Skills
Clear CommunicationActive ListeningProfessionalismAdaptabilityCustomer Relationship Management
Tools & Technologies
Windows 10Windows 7Windows NTWindows XPDOSDatabase SoftwareInternet Software
Certifications & Qualifications
High School Diploma or GEDAssociate's Degree or Certificate from Technical SchoolBachelor's Degree PreferredValid Driver's License
Industry Keywords
Stago InstrumentsField ServiceTechnical SupportService ContractsLaboratory PersonnelCustomer SatisfactionSales DemonstrationsRegulatory GuidelinesTechnical AssistanceOn-Call Coverage
About the role
Key responsibilities & impact- Provide on-site and remote technical support for Stago instruments and systems
- Diagnose and resolve technical issues efficiently to minimize downtime
- Foster strong customer relationships through active listening, clear communication, and professionalism
- Prioritize service requests and ensure customer concerns are addressed promptly and thoroughly
- Install instruments at customer facilities, sales demonstrations, and product shows according to Diagnostica Stago specifications
- Perform preventive maintenance, repairs, and corrective actions on Stago systems and analyzers
- Provide on-site training to end users and laboratory personnel on instrument operation, maintenance, and troubleshooting
- Maintain ongoing communication with customers, the manager, and headquarters until issue resolution
- Collaborate with technical support, sales, and product management teams
- Complete work orders, analyzer information, update information, and repair records according to SOP timelines and regulatory requirements
- Analyze, review, and inspect findings to determine problem sources by telephone or on-site
- Replace necessary parts and perform troubleshooting to ensure optimal analyzer operation per SOP
- Maintain accurate service records and comply with regulatory guidelines and company policies
- Identify opportunities for service contracts and extended service agreements and educate customers about available options
- Escalate open or recurring issues promptly according to SOP
- Complete special projects and tasks assigned by the Regional Field Service Manager
- Drive customer satisfaction through successful completion of field service duties
- Provide technical assistance and troubleshooting as required
- Support Stago departments to improve internal cooperation and customer satisfaction
Requirements
What you’ll need- High School diploma or GED required
- Associate's Degree or Certificate from Technical School a plus
- Bachelor's degree from a four-year college or university preferred
- 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
- Valid Driver's License
- Strong technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills, with the ability to explain complex technical concepts clearly
- Knowledge of database and Internet software; Windows 10/7, NT, XP and DOS
- Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment
- Willingness to travel extensively within the assigned territory and occasionally beyond
- Up to 75% overnight travel may be required depending on territory
- Ability to travel by common air carrier or rental car as needed
- Fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
- Occasional weekend/holiday on-call coverage for the region
Benefits
Comp & perks- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Occasional weekend/holiday on-call coverage for the region