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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting and problem-solving skills while providing on-site and remote support for diagnostic equipment. Capable of fostering customer relationships through effective communication and managing service requests efficiently.
Highest-signal resume keywords
Technical TroubleshootingCustomer ServiceDiagnostic Equipment RepairRegulatory ComplianceTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing Diagnostic EquipmentPreventive MaintenanceAnalyzing FindingsDocumenting Work Orders
Soft Skills
Clear CommunicationActive ListeningProfessionalismAdaptabilityCollaboration
Tools & Technologies
Stago InstrumentsDatabase SoftwareWindows 10Windows 7Windows NTWindows XPDOS
Certifications & Qualifications
High School Diploma or GEDValid Driver's License
Industry Keywords
Technical SupportService ContractsCustomer SatisfactionSOP ComplianceField Service
About the role
Key responsibilities & impact- Provide on-site and remote technical support for Stago instruments and systems
- Diagnose and resolve issues efficiently to minimize downtime
- Foster strong customer relationships through active listening, clear communication, and professionalism
- Prioritize service requests and manage workload to address customer concerns promptly
- Install instruments at customer facilities, sales demonstrations, product shows, and trade shows
- Perform preventive maintenance and repairs at customer sites and other locations
- Provide on-site training to end users and laboratory personnel
- Provide ongoing updates and communication with customers, manager, and headquarters until issue resolution
- Collaborate with technical support, sales, and product management teams
- Document work orders, analyzer information, updates, and repair records according to SOPs and regulatory requirements
- Analyze, review, and inspect findings to determine problem sources by telephone or on-site
- Troubleshoot analyzers, repair or replace parts, and perform corrective actions
- Maintain accurate service records and comply with regulatory guidelines and company policies
- Assist in identifying and promoting service contracts and extended service agreements
- Escalate open or recurring issues promptly according to SOP
- Complete special projects and tasks assigned by the RFSM
- Support Stago departments to improve internal cooperation and customer satisfaction
Requirements
What you’ll need- High School or GED required
- 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
- Valid Driver's License
- Strong technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS
- Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment
- Willingness to travel extensively within the assigned territory and occasionally beyond
- Up to 75% overnight travel may be required depending on territory
- Occasional weekend/holiday on-call coverage for the region
- Ability to travel by common air carrier or rental car as needed
- Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- FSA
- 401k
- PTO
- Life insurance
- Disability insurance
- Comprehensive leave program
- Bonus plan eligibility
- Automobile plan eligibility