Field Support Engineer

Stago

. Provide on-site and remote technical support for Stago instruments and systems .

Posted 10/17/2026full-timeIowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical troubleshooting and problem-solving skills while providing on-site and remote support for Stago instruments. Capable of building customer relationships and ensuring high satisfaction through effective communication and service management.

Highest-signal resume keywords

Technical TroubleshootingCustomer ServiceDiagnostic Equipment RepairWindows Operating SystemsField Service Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Diagnostic EquipmentPreventive MaintenanceTechnical SupportProblem-Solving

Soft Skills

Communication SkillsCustomer Relationship ManagementTime ManagementAdaptability

Tools & Technologies

Stago InstrumentsDatabase SoftwareInternet SoftwareWindows 10Windows 7

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeTechnical School CertificateValid Driver's License

Industry Keywords

Field ServiceTechnical SupportService ContractsSOPsLaboratory Equipment

About the role

Key responsibilities & impact

Provide on-site and remote technical support for Stago instruments and systems
Diagnose and resolve instrument and system issues to minimize downtime
Build and maintain strong customer relationships through professional communication
Prioritize service requests and ensure prompt, thorough resolution
Install instruments at customer facilities, sales demonstrations, and product shows
Perform preventive maintenance, repairs, and corrective actions on Stago systems
Provide supplemental on-site training to end users and laboratory personnel
Provide ongoing updates to customers, manager, and headquarters until issue resolution
Collaborate with technical support, sales, and product management teams
Document work orders, analyzer information, updates, repair records, and related information according to SOPs and regulatory requirements
Analyze and inspect findings to determine problem sources by telephone or on-site
Escalate open or recurring issues according to SOPs
Assist in identifying service contract and extended service agreement opportunities
Support Stago departments to improve internal cooperation and customer satisfaction
Complete special projects and tasks assigned by the Regional Field Service Manager
Drive high customer satisfaction through field service duties

Requirements

What you’ll need

High School diploma or GED required
Associate’s Degree or Certificate from Technical School a plus
Bachelor’s degree from a four-year college or university preferred
3 years of related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
Valid Driver's License
Strong technical troubleshooting and problem-solving skills
Excellent customer service and communication skills, with ability to explain complex technical concepts clearly
Knowledge of database and Internet software; Windows 10/7, NT, XP, and DOS
Ability to work independently, manage time effectively, and adapt to changing priorities
Willingness to travel extensively within assigned territory and occasionally beyond
Up to 75% overnight travel may be required
Ability to travel by common air carrier or rental car as needed
Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Occasional weekend/holiday on-call coverage for the region

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Equal opportunity employment without regard to protected characteristics
Occasional weekend/holiday on-call coverage for the region