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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting and problem-solving skills while providing on-site and remote support for Stago instruments. Capable of building customer relationships through effective communication and managing service requests efficiently.
Highest-signal resume keywords
Technical TroubleshootingCustomer ServiceDiagnostic Equipment RepairWindows Operating SystemsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportProblem-SolvingPreventive MaintenanceRepairsService DocumentationField Service ActivitiesSOP ComplianceData AnalysisEquipment InstallationTechnical Training
Soft Skills
Clear CommunicationActive ListeningProfessionalismAdaptabilityIndependence
Tools & Technologies
Stago InstrumentsDatabase SoftwareInternet SoftwareWindows 10Windows 7Windows NTWindows XPDOS
Certifications & Qualifications
High School Diploma or GEDValid Driver's LicenseTechnical School Certificate (Preferred)Bachelor’s Degree (Preferred)
Industry Keywords
Field ServiceCustomer SatisfactionService ContractsRegulatory GuidelinesLaboratory Personnel
About the role
Key responsibilities & impact- Provide on-site and remote technical support for Stago instruments and systems
- Diagnose and resolve technical issues efficiently to minimize downtime
- Build and maintain strong customer relationships through active listening, clear communication, and professionalism
- Prioritize service requests, manage workload, and resolve customer concerns promptly
- Install instruments at customer facilities, sales demonstrations, product shows, and trade shows
- Perform preventive maintenance, repairs, and corrective actions on Stago systems and analyzers
- Provide supplemental on-site training to end users and laboratory personnel
- Provide ongoing updates and communication to customers, managers, and headquarters until issue resolution
- Collaborate with technical support, sales, and product management teams
- Document work orders, analyzer information, updates, repair records, and other required information according to SOPs and regulatory requirements
- Analyze, review, and inspect findings to determine problem sources by telephone or on site
- Maintain accurate service records and comply with company policies, SOPs, regulatory guidelines, and industry regulations
- Assist in identifying and promoting service contracts and extended service agreements
- Escalate open or recurring issues promptly according to SOPs
- Complete special projects and tasks assigned by the Regional Field Service Manager
- Drive high customer satisfaction through successful field service activities
- Provide technical assistance and troubleshooting as required
- Support Stago departments to improve internal cooperation and customer satisfaction
Requirements
What you’ll need- High School diploma or GED required
- 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
- Valid Driver's License
- Strong technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills, with the ability to explain complex technical concepts clearly
- Knowledge of database and Internet software
- Knowledge of Windows 10/7, NT, XP, and DOS
- Ability to work independently, manage time effectively, and adapt to changing priorities
- Willingness to travel extensively within the assigned territory and occasionally beyond
- Up to 75% overnight travel may be required depending on territory
- Occasional weekend/holiday on-call coverage for the region
- Ability to travel by common air carrier or rental car as needed
- Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
- Associates Degree or Certificate from Technical School a plus
- Bachelor’s from a 4-year college or university preferred
Benefits
Comp & perks- Full-time employment
- Remote work arrangement
- Reasonable accommodations for individuals with disabilities
- Equal employment opportunity protections
- Employer-paid or employer-required COVID-19 vaccination compliance, absent a legally required accommodation