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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end project management for customer implementations, including the development of comprehensive implementation plans and coordination of cross-functional teams. Proficient in managing complex multi-site implementations within the healthcare technology and clinical diagnostics sectors.
Highest-signal resume keywords
Project ManagementImplementation PlanningClinical Laboratory OperationsCross-Functional CoordinationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementImplementation PlansRisk RegistersReadiness AssessmentsProject Status ReportingInstallation ManagementLaboratory Information SystemsHealthcare IT IntegrationsQuality RequirementsValidation
Soft Skills
Proactive CommunicationLeadershipProblem SolvingCollaborationCustomer Management
Tools & Technologies
Microsoft OfficeMicrosoft ProjectSmartsheetCRMERPPower BI
Certifications & Qualifications
PMPCAPMPRINCE2Lean Six Sigma
Industry Keywords
Clinical DiagnosticsIVDMedical DeviceLaboratory AutomationHealthcare TechnologyMulti-Site ImplementationsIDNEnterprise Implementations
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Own end-to-end project management of customer implementations from commercial handoff through successful go-live and transition to ongoing support
- Develop and maintain comprehensive implementation plans covering milestones, timelines, dependencies, responsibilities, customer commitments, resources, and go-live dates
- Serve as the primary project management point of contact for customers
- Lead kickoff meetings, recurring project meetings, readiness reviews, and post-implementation reviews
- Manage multiple concurrent customer implementations, including complex multi-site, IDN, reference laboratory, and enterprise implementations
- Coordinate Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, Marketing, Finance, and other functional teams
- Establish roles, responsibilities, deliverables, and deadlines across implementation workstreams
- Coordinate customer readiness requirements, instrument delivery, installation, connectivity, validation, training, and go-live activities
- Manage go-live readiness criteria, readiness reviews, go/no-go discussions, and cross-functional support plans
- Identify, document, mitigate, and escalate project risks, issues, assumptions, and dependencies
- Maintain implementation forecasts and report performance metrics including cycle time, milestone adherence, forecast accuracy, on-time go-live performance, delays, and KPIs
- Support resource-capacity planning and identify process improvements
- Maintain proactive customer communication and coordinate project closeout and transition to routine operational support
- Develop and improve implementation tools, templates, project plans, readiness assessments, communication plans, risk-management tools, and closeout processes
- Capture lessons learned and translate them into scalable process, SOP, tool, and training improvements
- Lead or contribute to special projects and complete required reports and records
Requirements
What you’ll need- Associate's Degree in a related field with 5 or more years of related experience required; or Bachelor's Degree in Business, Healthcare, Life Sciences, Engineering, Project Management, or a related field preferred, with minimum of 3–5 years of relevant experience required
- Experience within the clinical diagnostics, IVD, medical device, laboratory automation, or healthcare technology industry required
- Experience managing installation and implementation of capital equipment in hospital, reference laboratory, or clinical laboratory environments
- Knowledge of clinical laboratory operations, workflow, validation, quality requirements, and regulatory considerations
- Experience coordinating laboratory information systems, middleware, networking, automation, or other healthcare IT integrations
- Experience managing complex multi-site, health system, IDN, or enterprise customer implementations
- Experience developing project charters, implementation plans, communication plans, RACI matrices, risk registers, readiness assessments, and project status reporting
- Proficiency with Microsoft Office applications and project management tools such as Microsoft Project, Smartsheet, or equivalent platforms
- Experience with CRM, ERP, Power BI, Smartsheet, Microsoft Project, or similar business and project-management tools
- PMP, CAPM, PRINCE2, Lean Six Sigma, or other relevant project management certification preferred
- Ability to travel up to 40% to customer locations as required
- Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Benefits
Comp & perks- Fully remote work arrangement
- Ability to work in the East or Central time zones
- Reasonable accommodations for individuals with disabilities
- Equal employment opportunity and protected veteran status protections