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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end project management for customer implementations, including development of comprehensive implementation plans, risk management, and cross-functional coordination. Proficient in clinical laboratory operations and healthcare technology integrations, ensuring successful go-live and ongoing support.
Highest-signal resume keywords
Project ManagementClinical Laboratory OperationsImplementation PlanningRisk ManagementCross-Functional Coordination
ATS Keywords
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Hard Skills
Project ManagementImplementation PlanningRisk ManagementClinical Laboratory OperationsInstallation ManagementWorkflow ValidationHealthcare IT IntegrationProject Status ReportingRACI MatricesReadiness Assessments
Soft Skills
CommunicationProblem SolvingLeadershipCollaborationCustomer Management
Tools & Technologies
Microsoft OfficeMicrosoft ProjectSmartsheetCRMERPPower BI
Certifications & Qualifications
PMPCAPMPRINCE2Lean Six Sigma
Industry Keywords
Clinical DiagnosticsIVDMedical DeviceLaboratory AutomationHealthcare TechnologyMulti-Site ImplementationsIDNEnterprise Implementations
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Own end-to-end project management of customer implementations from commercial handoff through go-live and transition to ongoing support
- Develop and maintain comprehensive implementation plans covering milestones, timelines, dependencies, responsibilities, commitments, resources, and go-live dates
- Establish implementation governance structures and meeting cadences
- Serve as the primary project management point of contact for customers
- Lead kickoff meetings, recurring project meetings, readiness reviews, go-live preparations, and post-implementation reviews
- Manage multiple concurrent, complex, multi-site, IDN, reference laboratory, and enterprise implementations
- Coordinate Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, Marketing, Finance, and other functional teams
- Define workstream roles, responsibilities, deliverables, and deadlines; facilitate communication and decision-making
- Monitor customer readiness, including site preparation, laboratory workflow, facilities, IT/network connectivity, staffing, training, and validation
- Coordinate instrument delivery, installation, connectivity, validation, training, go-live support, and go/no-go discussions
- Identify and manage risks, issues, assumptions, dependencies, mitigation plans, escalations, and structured problem solving
- Maintain installation and go-live forecasts; track cycle time, milestone adherence, forecast accuracy, on-time go-live performance, delays, and KPIs
- Provide implementation demand visibility for resource-capacity planning
- Maintain proactive customer communication and coordinate project closeout, lessons learned, and transition to operational support
- Develop and improve implementation tools, templates, readiness assessments, communication plans, risk-management tools, SOPs, and closeout processes
- Lead or contribute to special projects and complete required reports and records
Requirements
What you’ll need- Associate's Degree in a related field with 5 or more years of related experience required; or Bachelor's Degree in Business, Healthcare, Life Sciences, Engineering, Project Management, or a related field preferred, with a minimum of 3–5 years of relevant experience required
- Experience within the clinical diagnostics, IVD, medical device, laboratory automation, or healthcare technology industry required
- Experience managing installation and implementation of capital equipment in hospital, reference laboratory, or clinical laboratory environments
- Knowledge of clinical laboratory operations, workflow, validation, quality requirements, and regulatory considerations
- Experience coordinating laboratory information systems, middleware, networking, automation, or other healthcare IT integrations
- Experience managing complex multi-site, health system, IDN, or enterprise customer implementations
- Experience developing project charters, implementation plans, communication plans, RACI matrices, risk registers, readiness assessments, and project status reporting
- Proficiency with Microsoft Office applications and project management tools such as Microsoft Project, Smartsheet, or equivalent platforms
- Experience with CRM, ERP, Power BI, Smartsheet, Microsoft Project, or similar business and project-management tools
- PMP, CAPM, PRINCE2, Lean Six Sigma, or other relevant project management certification preferred
- Ability to travel up to 40% to customer locations
- Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Benefits
Comp & perks- Full-time remote work arrangement
- Reasonable accommodations for applicants with disabilities
- Up to 40% travel to customer locations as required
- COVID-19 vaccination requirement subject to legally required accommodation