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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer onboarding and implementation processes, with a strong foundation in ERP systems, accounting, and accounts payable workflows. Capable of translating customer needs into actionable implementation plans while maintaining effective communication and collaboration across multiple stakeholders.
Highest-signal resume keywords
Customer-Facing ExperienceERP Systems KnowledgeProject Management SkillsImplementation LeadershipConsultative Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP SoftwareAccounts PayableFinancial OperationsProcure-To-Pay ProcessesImplementation PlanningConfiguration DecisionsProcess DocumentationRisk IdentificationWorkflow DesignData Understanding
Soft Skills
Customer CommunicationStakeholder ManagementProblem-SolvingProactive ApproachCollaboration
Tools & Technologies
NetSuiteSageStampli
Industry Keywords
AccountingFinanceCustomer SuccessOperational TeamsMulti-Stakeholder Environments
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead customers through successful onboarding as a trusted advisor
- Own implementations end-to-end from kickoff through go-live
- Conduct discovery sessions to understand customer business processes, ERP environments, and accounts payable workflows
- Uncover stated requirements and underlying customer needs
- Document current-state processes and design future-state solutions aligned to Stampli best practices
- Translate customer goals into implementation plans and configuration decisions
- Configure Stampli to support customer workflows
- Identify risks, dependencies, and gaps and drive resolution
- Maintain ownership through post-go-live stabilization, adoption, and issue resolution
- Recommend and advocate for best practices
- Set expectations around product capabilities, limitations, and timelines
- Explain implementation decisions to drive adoption and trust
- Propose solution paths and recommend the most viable option
- Build relationships through clear, timely, and professional communication
- Manage stakeholders across accounting, IT, and leadership teams
- Lead customer meetings with clear next steps
- Escalate and collaborate when issues arise
- Partner with Customer Success on post-go-live handoff
- Surface implementation challenges, product gaps, and process trends to appropriate teams
Requirements
What you’ll need- 1+ year of customer-facing experience
- Foundation in ERP, accounting, accounts payable, or procure-to-pay gained through a relevant degree or hands-on professional experience
- Educational or professional foundation in accounting, accounts payable, ERP software, financial operations, procurement, or a related area
- Relevant work experience or a degree in accounting, finance, or a related field
- Hands-on experience or willingness to learn accounts payable, procure-to-pay processes, and ERP systems such as NetSuite, Sage, or similar platforms
- Ability to understand how systems, data, and workflows connect
- Demonstrated success leading implementations in multi-stakeholder environments
- Experience working with operational teams and executive-level contacts
- Ability to facilitate customer conversations and guide discussions toward decisions, next steps, and measurable results
- Strong project management skills
- Consultative mindset balancing customer needs, product capabilities, and best practices
- Excellent customer-facing communication skills
- Ability to work cross-functionally with Sales, Product, Support, and Customer Success
- Ability to operate effectively in fast-moving, ambiguous environments
- Proactive, solution-oriented approach with ownership and accountability
Benefits
Comp & perks- Flexible work arrangement: work from the Downtown Mountain View, CA office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week
- Full medical, dental, and vision insurance
- 401(k) + employer match
- Access to cutting-edge AI tools, including ChatGPT Enterprise
- Opportunities and development for career and personal growth
- Strong and experienced leadership that supports your growth and success
- Open-concept, modern workspace within an inclusive and dynamic scale-up culture
- Bonus in addition to base salary
