Order Management Manager

Stampli

. Manage the Close process for all types of deals, including New, Expansion, Renewal, Contraction, and Churn .

Posted 10/22/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the Close process across various deal types, ensuring accuracy and compliance while optimizing workflows and implementing process improvements. Proficient in Order Management and Deal Desk functions, with a strong focus on documentation and cross-functional collaboration.

Highest-signal resume keywords

Order ManagementDeal DeskQuote-to-Cash LifecycleProcess ImprovementTicketing System Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deal ManagementData OrganizationProcess DocumentationSLA ManagementAutomationAI Ops ExpertiseCustomer Account ManagementEntitlement ManagementFinancial ReportingPost-Close Edits

Soft Skills

Attention to DetailOrganizational SkillsCollaborationNatural Curiosity

Tools & Technologies

Stampli Administration ToolsTicketing System

Industry Keywords

Order-to-Cash LifecycleProcess AdherenceCross-Functional Partnership

About the role

Key responsibilities & impact

Manage the Close process for all types of deals, including New, Expansion, Renewal, Contraction, and Churn
Ensure full accuracy and completeness of all deal elements before moving to Closed Won
Manage necessary post-Close edits
Manage entitlements within Stampli’s back-end administration tools, including creating Customer Accounts, managing product entitlement details, and issuing payment links
Overhaul the existing Closed Won process and flow
Partner with Systems Administrators and Sales Leaders to implement upstream safeguards and data requirements
Partner with Finance to improve data organization and entry for financial reporting and commission payments
Implement and optimize a ticketing system for managing work and automate ticket triggering where possible
Enforce ticketing-system compliance and use ticket data to propose process improvements and automation
Cross-train with Deal Desk and provide flex capacity during peak periods
Build and maintain detailed process documentation for supported workflows
Maintain 99%+ accuracy on processed tickets
Implement checks and balances, self-audit work, and leverage AI Ops expertise to automate mechanical process steps

Requirements

What you’ll need

5+ Years of experience in Order Management, Deal Desk, or similar functions supporting the Quote-to-Cash and Order-to-Cash lifecycle
Fluency in order operations and the ability to distill complex processes into actionable tasks
High attention to detail
Tight SLA management for tickets
Process improvement expertise
Strong organizational skills, documentation, and process adherence
Natural curiosity about team workflows, systems, and data flows
Naturally collaborative cross-functional partnership

Benefits

Comp & perks

Stock Options
Full medical, dental, and vision insurance
401(k) + employer match
Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
Opportunities and development for career and personal growth
Strong and experienced leadership that supports your growth and success
An open-concept, modern workspace within an inclusive and dynamic scale-up culture
Flexible work arrangement: work from the Austin, TX office three days a week, with the option to work remotely for the remainder of the week