Head of Catastrophe and Emergency Response

Stand

. Own the catastrophe plan across every peril and state Stand writes, including activation levels, roles, vendor capacity, regulatory reporting, and customer and broker outreach .

Posted 10/10/2026full-timeAustin • Texas • United StatesLead💰 $173,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing catastrophe response programs, including leading property claims during catastrophic events, overseeing TPA performance, and ensuring compliance with state reporting requirements. Proven ability to collaborate with cross-functional teams to automate processes and enhance operational efficiency.

Highest-signal resume keywords

Catastrophe Response ManagementTPA ManagementEmergency Response Program DevelopmentState Catastrophe Reporting KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property Claims ManagementCatastrophe Plan DevelopmentVendor ManagementAutomation ScopingQuality Control Under Pressure

Soft Skills

Sound JudgmentDecision-MakingProcess Building

Industry Keywords

Hurricane ExperienceWildfire ExperienceFlorida Property ExperienceHigh-Net-Worth Property ExperienceClaim-Handling Deadlines

About the role

Key responsibilities & impact

Own the catastrophe plan across every peril and state Stand writes, including activation levels, roles, vendor capacity, regulatory reporting, and customer and broker outreach
Keep the catastrophe plan current and test it with a tabletop before each season
Run the response when an event hits by calling activation levels, leading daily team calls, directing TPAs and field vendors, briefing leadership, and deploying Stand people to insurance villages and hard-hit customers
Manage claims TPAs day to day, including staffing, open inventory, escalations, large losses, and payment approvals within authority
Enforce TPA service standards through scorecards, closed-file audits, and remedies
Own the Emergency Response Program end to end, including event monitoring, property monitoring decisions, outreach, and vendor deployment
Partner with Product and Engineering to automate exposure analysis, deployment recommendations, and customer and broker outreach
Own the vendor bench across field response, mitigation, housing, contents, engineering, and independent adjusting firms, including contracts, standby terms, capacity, and performance
Deliver a 30-day assessment of the catastrophe plan, TPA standards, and vendor bench
Deliver a written catastrophe plan and tabletop exercises within the first three months
Establish TPA scorecards, vendor standby terms, automated exposure analysis and outreach, and successfully run a live event or exercise within the first year
Report to the Head of Claims and Client Experience and collaborate across Product, Engineering, Underwriting, market teams, TPAs, and field vendors
Lead catastrophe response and brief leadership when an event occurs

Requirements

What you’ll need

Experience leading property claims through real catastrophe events, including calling the response, directing adjusters, and maintaining quality under pressure
Hurricane experience is a strong plus
Experience managing TPAs or independent adjusting firms, including service standards, capacity, pricing, and scorecards
Knowledge of state catastrophe reporting requirements and claim-handling deadlines across several states
Ability to run a live response from the office and field and make sound decisions with incomplete information
Comfortable building processes from a blank page in a small, fast-moving company
Wildfire experience is nice to have
Experience scoping automation with Product and Engineering teams is nice to have
Underwriting, inspection, or mitigation experience alongside claims is nice to have
Florida or high-net-worth property experience is nice to have
Experience building or running an emergency response program is nice to have
Must be authorized to work in the U.S.; Stand does not sponsor new work visas
Candidates on TN, O-1A, or H-1B transfer visas may be considered subject to the stated conditions
Strong communication, sound judgment, and ability to articulate experience and decision-making

Benefits

Comp & perks

Above-market Health, Dental, and Vision coverage
Weekly lunch stipend
Flexible time off + holidays
401(k) plan
Commuter benefits
PAT & MAT Leave
Short-Term and Long-Term Disability
Monthly team gatherings
In-office perks
Equity offered