Stand

Head of Department

• Own the catastrophe plan across every peril and state Stand writes, including activation levels, roles, vendor capacity, regulatory reporting, and customer and broker outreach
• Keep the catastrophe plan current and test it with a tabletop before each season
• Run the response when an event hits by calling activation levels, leading daily team calls, directing TPAs and field vendors, briefing leadership, and deploying Stand people to insurance villages and hard-hit customers
• Manage claims TPAs day to day, including staffing, open inventory, escalations, large losses, and payment approvals within authority
• Enforce TPA service standards through scorecards, closed-file audits, and remedies
• Own the Emergency Response Program end to end, including event monitoring, property monitoring decisions, outreach, and vendor deployment
• Partner with Product and Engineering to automate exposure analysis, deployment recommendations, and customer and broker outreach
• Own the vendor bench across field response, mitigation, housing, contents, engineering, and independent adjusting firms, including contracts, standby terms, capacity, and performance
• Deliver a 30-day assessment of the catastrophe plan, TPA standards, and vendor bench
• Deliver a written catastrophe plan and tabletop exercises within the first three months
• Establish TPA scorecards, vendor standby terms, automated exposure analysis and outreach, and successfully run a live event or exercise within the first year
• Report to the Head of Claims and Client Experience and collaborate across Product, Engineering, Underwriting, market teams, TPAs, and field vendors
• Lead catastrophe response and brief leadership when an event occurs

Explore Head of Catastrophe and Emergency Response at Stand. Review requirements and application details.