Stanford Federal Credit Union

Call Center Representative

• Assist members interacting with the credit union via phone, chat, secure messages and SMS
• Ensure high levels of member satisfaction through excellent service
• Perform teller functions, including transferring funds, stopping payments, closing and reordering debit cards, providing balances and transaction information, reissuing and resetting PINs, and processing loan or credit card payments
• Identify beneficial products and services and provide information to members through cross-selling and encouraging membership-reward upgrades
• Follow and achieve personal and department goals on monthly, quarterly, and yearly bases
• Perform outbound escalation calls to address members’ urgent needs promptly
• Resolve issues, anticipate member needs, and make appropriate recommendations
• Cross-sell self-service channels such as online banking
• Assist members with setting up and troubleshooting online services
• Determine whether to provide direct assistance or connect callers with appropriate resources
• Answer questions and resolve complex member-account problems across all channels
• Troubleshoot online banking, mobile banking, bill payment services, and other methods of accessing credit union information
• Comply with applicable financial laws and regulations

Explore Contact Center Specialist at Stanford Federal Credit Union. Review requirements and application details.

Open roles

Contact Center Specialist