Part Time Contact Center Specialist

Stanford Federal Credit Union

. Assist members interacting with the credit union via phone, chat, secure messages and SMS .

Posted 10/31/2026part-timePalo Alto • California • United StatesJuniorMid-Level💰 $29 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member service and support within a credit union environment, with a strong focus on resolving complex account issues and cross-selling financial products. Proficient in adhering to banking regulations and maintaining high levels of member satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Member Service ExcellenceContact Center ExperienceBanking Regulations ComplianceCross-Selling Financial ProductsIndependent Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Teller FunctionsFinancial Record KeepingOnline Banking SupportTransaction ProcessingAccount Management

Soft Skills

Trust and CredibilityDiplomacyTeam CollaborationCreativityEffective Communication

Tools & Technologies

Phone SystemsChat PlatformsSecure MessagingSMS ServicesMobile Banking Applications

Industry Keywords

Bank Secrecy ActPatriot ActOffice of Foreign Assets ControlContact Center PoliciesMember Satisfaction

About the role

Key responsibilities & impact

Assist members interacting with the credit union via phone, chat, secure messages and SMS
Ensure high levels of member satisfaction through excellent service
Perform teller functions, including transferring funds, processing stop payments, closing and reordering debit cards, providing account balances and transaction information, reissuing and resetting PINs, and processing loan or credit card payments
Identify beneficial products and services and provide information to members, including cross-selling and encouraging membership reward upgrades
Follow and achieve personal and departmental monthly, quarterly, and yearly goals
Perform outbound escalation calls to address members’ urgent needs promptly
Resolve issues and anticipate member needs, making appropriate recommendations to prevent future issues
Cross-sell self-service channels such as online banking
Assist members with setting up and troubleshooting online services
Determine whether to provide direct assistance or connect callers with the appropriate resource
Answer questions and resolve complex member-account problems across phone, chat, secure messages, SMS, online banking, mobile banking and bill payment services
Comply with applicable banking laws and regulations

Requirements

What you’ll need

2 years of similar or related contact center and banking experience, including preparatory experience
A significant level of trust, credibility and diplomacy is required
Must be able to perform job functions independently or with limited supervision
Must work effectively either independently or as part of a team
Ability to learn and cross-train departmental duties of the credit union
Ability to handle considerable financial record keeping requirements
Ability to work within precise, standardized guidelines with latitude to make decisions
Ability to accept responsibility for assigned duties and possess creativity required to successfully complete those duties
Knowledge of Contact Center policies, procedures, and metrics
High school degree or equivalent
Ability to read and carry out various written instructions and follow oral instructions
Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control
Must be able to work in the United States without work visa sponsorship or visa transfer

Benefits

Comp & perks

Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Employee recognition program with cash incentives
Commute benefits up to $100-$200/month (based on position)
Paid Sick Time accrues at 5 days per year
Paid Vacation Time accrues at one week per year
Paid Federal banking holidays (approximately 10 per year) when it occurs on a regular scheduled day
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources