Patient Administrative Specialist, Oncology

Stanford Health Care

. Handle new patient coordination, surgery scheduling, and front office functions in an outpatient clinical setting.

Posted 10/7/2026full-timePleasanton • California • United StatesJunior💰 $33 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination, scheduling, and administrative support within an outpatient clinical environment, while providing exceptional customer service and effective communication with patients and staff.

Highest-signal resume keywords

Patient CoordinationSurgery SchedulingMedical TerminologyTime ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationElectronic Medical Record SystemsReferral ManagementData Collection

Soft Skills

Strong Communication SkillsActive ListeningProblem SolvingOrganizational SkillsCompassionate Patient Care

Tools & Technologies

Windows-Based Office SoftwareMulti-Line Phone Systems

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Outpatient Clinical SettingPatient ExperienceAdministrative TasksFront Office Functions

About the role

Key responsibilities & impact

Handle new patient coordination, surgery scheduling, and front office functions in an outpatient clinical setting.
Support administrative tasks related to daily clinic operations.
Greet patients and complete registration check-in and check-out.
Verify insurance information and assist with appointment, authorization, payment, billing, and schedule questions.
Resolve simple patient escalations and escalate complex issues through clinic-specific pathways.
Track and manage incoming referrals and schedule patient appointments.
Handle inbound and outbound patient calls, route messages, and manage patient correspondence.
Manage faxes, mail, files, documentation, and databases.
Process forms and use telephone and electronic medical record systems.
Welcome and orient new PAS staff members to best practices.
Communicate with PAS staff, clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs with providers.
Perform at least one specialized function: medication prior authorization, specialized data collection and coordination, cross-training across providers/services/departments, surgery/procedure scheduling, or new patient coordination.

Requirements

What you’ll need

High School Diploma/GED.
At least one (1) year of related healthcare experience (Including external experience) required.
Knowledge of Windows-based office software, computers, and operating systems.
Basic knowledge of medical terminology.
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time management and organizational skills.
Ability to solve problems and manage multiple priorities.
Ability to actively listen to patients and colleagues.
Ability to provide exceptional patient experience with compassion, understanding, sensitivity, and professionalism.
Ability to adjust communications to fit the receiver’s needs and level of understanding.
Ability to remain calm in stressful situations.
Ability to assist with welcoming and orienting new PAS staff members.
Ability to demonstrate exemplary customer service and act as a liaison between front and back office.
Ability to acquire and develop departmental expertise.