Service & Installation Technician

Stanica Realty Group

. Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical repair and troubleshooting capabilities, with a focus on mechanical and plumbing issues. Provides exceptional customer service and communication while managing service workloads and maintaining quality assurance.

Highest-signal resume keywords

Technical Repair SkillsTroubleshooting SkillsCustomer Service ExperienceAnalytical Problem-SolvingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mechanical DiagnosisPlumbing RepairService DocumentationInstallation SkillsParts ManagementVehicle Inventory ManagementTelematics MonitoringQuality AssuranceTime ManagementTechnical Equipment Troubleshooting

Soft Skills

Verbal CommunicationWritten CommunicationCustomer EducationIndependent WorkProblem-Solving

Tools & Technologies

Vehicle CamerasTelematics Systems

Certifications & Qualifications

Valid State Issued License

Industry Keywords

Service Workload ManagementCustomer ExperienceHome Service IndustryWalk-In Tub RepairResidential Service

About the role

Key responsibilities & impact

Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes
Document completed work, findings, parts used, and additional repairs or follow-up needed
Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes
Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs
Maintain vehicle inventory and truck stock; account for parts used and coordinate return of unused, defective, or replaced parts
Communicate clearly with customers and provide a professional customer experience
Educate customers on proper operation, use, and care of Safe Step products
Identify recurring product or installation issues and communicate findings to management
Perform installation, service, repair, and maintenance duties as assigned
Garner 5-star reviews for the customer’s Safe Step service experience
Perform driver duties and follow company vehicle and safe-driving policies
Work with vehicle cameras and telematics monitoring driving and safety metrics

Requirements

What you’ll need

2+ years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues
Strong technical repair, diagnostic, and troubleshooting skills
Valid state issued license is required
Must be at least 18 years of age
Exceptional analytical and problem-solving skills
Excellent verbal and written communication skills
High regard for quality assurance and customer service
Strong organizational and time-management skills with the ability to work independently

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Bonus or incentive plan eligibility