Stanica Realty Group

Technician

• Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes
• Document completed work, findings, parts used, and additional repairs or follow-up needed
• Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes
• Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs
• Maintain vehicle inventory and truck stock; account for parts used and coordinate return of unused, defective, or replaced parts
• Communicate clearly with customers and provide a professional customer experience
• Educate customers on proper operation, use, and care of Safe Step products
• Identify recurring product or installation issues and communicate findings to management
• Perform installation, service, repair, and maintenance duties as assigned
• Garner 5-star reviews for the customer’s Safe Step service experience
• Perform driver duties and follow company vehicle and safe-driving policies
• Work with vehicle cameras and telematics monitoring driving and safety metrics

Service & Installation Technician

Operations

• Provide day-to-day support and coordination with management and internal/external teams
• Process orders and ensure timely follow-up
• Identify issues within the order entry or operations process and collaborate with management to implement solutions
• Support installation managers by providing order and delivery information
• Ensure compliance with company standards and procedures
• Handle multiple tasks and adapt to changes
• Complete administrative duties as assigned
• Perform additional duties and tasks as assigned

Service & Installation Technician

Operations Coordinator