Key Account Specialist

Stanley 1913

. Serve as the primary operational point of contact for assigned accounts .

Posted 11/11/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and order execution within a B2B environment, with a strong focus on communication, problem-solving, and operational excellence. Proficient in coordinating cross-functional teams to enhance customer experience and streamline processes.

Highest-signal resume keywords

Customer Relationship ManagementOrder-To-Cash ProcessesERP SystemsInventory ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSupply Chain OperationsProcess ImprovementOperational ExcellenceFulfillment Operations

Soft Skills

Excellent CommunicationOrganization SkillsAbility To Manage Multiple Priorities

Tools & Technologies

CRM SystemsERP SystemsOrder Management Systems

Industry Keywords

B2B EnvironmentCustomer ExperienceWholesaleConsumer GoodsRetailECommerce

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for assigned accounts
Build trusted relationships through proactive communication and issue resolution
Manage customer inquiries, requests, and escalations through resolution
Manage order execution from receipt through fulfillment
Review order status, inventory availability, shipping commitments, and fulfillment risks
Coordinate resolution of order exceptions, shortages, allocation issues, and delivery concerns
Partner with Distribution Centers, Planning, and Supply Chain teams for timely order execution
Monitor open orders and communicate changes or risks to customers and internal stakeholders
Provide visibility into inventory availability and fulfillment constraints
Identify and communicate risks related to shortages, allocations, back orders, delayed shipments, or service disruptions
Support new item launches, seasonal programs, promotions, and customer initiatives
Coordinate operational readiness for new business opportunities and customer implementations
Provide account-level reporting and operational insights to Sales and Commercial leadership
Collaborate with Sales, Supply Planning, Operations, Finance, Commercial Operations, and Customer Experience teams
Facilitate resolution of complex cross-functional customer issues
Support process improvement, customer experience, and operational excellence initiatives
Identify recurring customer issues, process gaps, and operational inefficiencies
Recommend process improvements and maintain standard operating procedures and knowledge documentation
Support adoption of new tools, systems, workflows, and customer service processes

Requirements

What you’ll need

Bachelor's degree or equivalent business experience
3+ years of experience in customer service, customer experience, account management, sales support, order management, or supply chain operations
Experience managing customer relationships in a B2B environment
Strong understanding of order-to-cash processes
Excellent communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Preferred: Experience supporting wholesale, consumer goods, retail, or eCommerce customers
Preferred: Experience with ERP, CRM, and order management systems
Preferred: Knowledge of inventory management, fulfillment operations, and supply planning processes
Preferred: Experience working with EDI customers and large national accounts
Must be located in or near Denver, CO

Benefits

Comp & perks

Annual bonus based on company and individual results
Personalized time off
14 paid holidays
Dental insurance
Vision insurance
401(k)
Additional employee benefits
Competitive pay
Professional networking and development opportunities