Director, Sales Operations – Channel Management

Stanley Black & Decker, Inc.

. Lead sales operations, pricing support, and channel management processes .

Posted 11/6/2026full-timeRemote • Ohio • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations leadership, data analysis, and process improvement to drive revenue growth and operational efficiency. Proven ability to lead teams, manage pricing strategies, and engage with customers in a B2B environment.

Highest-signal resume keywords

Sales Operations LeadershipData Analysis and InsightsCRM and ERP ProficiencyTeam Leadership and DevelopmentProcess Improvement and Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales AnalysisPricing StrategyDemand ForecastingMarket ResearchPerformance MetricsSales PlanningCustomer Service OperationsCatalog ManagementB2B Sales ExperienceIndustrial Products Knowledge

Soft Skills

CollaborationCoachingAccountabilityCommunicationProblem-Solving

Tools & Technologies

Salesforce.comCRM SystemsERP Systems

Industry Keywords

ManufacturingEngineered ProductsNational Catalog DistributorsCommercial LeadershipCross-Functional Execution

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Lead sales operations, pricing support, and channel management processes
Generate sales reports and customer demand forecasts
Provide insights and recommendations from sales and demand data
Conduct market research and competitor analysis
Provide commercial leadership with insights on sales activity, performance trends, customer demand, and business opportunities
Develop and improve sales processes, reporting, and tools to increase efficiency and support revenue growth
Manage the Catalog Channel Manager responsible for product listings, catalog penetration, and new product adoption
Lead the Pricing Specialist team and support execution of pricing strategies
Drive cross-functional execution across commercial, supply chain, manufacturing, and logistics teams
Identify and implement process improvements, including automation and workflow simplification
Lead, coach, and develop high-performing teams
Build a culture of accountability, collaboration, and continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Business Administration or a related field
10+ years of sales operations and leadership experience in a B2B, industrial, manufacturing, or engineered products environment
Experience working with national catalog distributors
Experience engaging directly with customers in face-to-face interactions
Strong analytical experience in sales analysis, finance, sales planning, customer service operations, pricing, performance metrics, or related functions
Strong analytical skills and ability to turn complex data into actionable insights
Experience leading teams, managing multiple priorities, and working effectively in a matrixed organization
Proficiency with CRM and ERP systems, preferably Salesforce.com
Up to 25% travel, as needed

Benefits

Comp & perks

Medical, dental, life, vision, and disability insurance
401(k)
Employee Stock Purchase Plan
Paid time off, including paid vacation, holidays, and personal days
Tuition reimbursement
Wellness program
Discounts on Stanley Black & Decker tools and products
Discount programs for partner vendors
Career paths and development opportunities
Digital learning portal, Lean Academy, and online university
Certificates and specializations from renowned colleges and universities
Volunteerism, giving back, and sustainable business practices
Eligible for annual merit increases
Sales incentive plan or commission eligibility