Return Logistics Center Associate

Stanley Black & Decker, Inc.

. Disposition returned products .

Posted 10/9/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $38,300 - $61,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data management and customer service, with a strong focus on accuracy in documenting findings and resolving discrepancies. Capable of recommending process improvements and effectively communicating with supervisors and team members.

Highest-signal resume keywords

Data DispositionExcel ProficiencyCustomer Eligibility AssessmentProcess Improvement RecommendationsBasic Math Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data RecordingProduct SegregationDecision Tree UtilizationData Discrepancy ResolutionBasic Computer Literacy

Soft Skills

Effective CommunicationTeam CollaborationDependabilityAdaptability to Workload Variations

Tools & Technologies

ExcelAccess

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Customer Return CenterManufacturing DefectsSafety PoliciesNon-Climate-Controlled Facility

About the role

Key responsibilities & impact

Disposition returned products
Determine customer eligibility to receive warranty credit using a pre-set decision tree
Segregate credit and no-credit products into groups and mark pallets with quantities and identification
Record disposition data in a database
Download data to Excel and distribute it
Resolve data discrepancies
Communicate workload status to the SB&D supervisor
Act as a liaison between the customer return center and GTS Global Quality
Recommend process improvements
Identify and report suspected manufacturing defects to the supervisor
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED equivalent
Basic computer literacy
Experience with Excel and Access
Excellent spelling, grammar, and basic math knowledge
Ability to count and document findings accurately
Ability to work with minimal supervision
Ability to recognize and adjust to workload variations
Dependable transportation and excellent attendance record
Ability to work well with others
Willingness to abide by all safety and facility policies
Ability to lift up to 40 pounds unassisted
Ability to stand and stay physically active for long periods
Ability to work in a non-climate-controlled facility
Previous power tools knowledge and experience preferred
This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN, etc.)

Benefits

Comp & perks

Medical, dental, life, vision, and disability insurance
401(k)
Employee Stock Purchase Plan
Paid time off, including paid vacation, holidays, and personal days
Tuition reimbursement
Wellness program
Discounts on Stanley Black & Decker tools and products
Discount programs for partner vendors
Career growth opportunities across multiple career paths
Digital learning portal, Lean Academy, and online university
Certificates and specializations from renowned colleges and universities
Volunteerism, giving back, and sustainable business practices