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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product support and training, with a strong focus on consultative selling and customer relationship management. Proven ability to troubleshoot technical challenges and deliver impactful presentations to diverse audiences.
Highest-signal resume keywords
Product SupportConsultative SellingCustomer Relationship ManagementTechnical TrainingProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product KnowledgeTechnical TroubleshootingSolution-Based SellingTargeted Marketing ActivitiesProduct Testing
Soft Skills
Exceptional CommunicationPresentation SkillsProactive MindsetResults-OrientedAbility to Engage Diverse Audiences
Certifications & Qualifications
Full UK Driver’s License
Industry Keywords
SalesMarketingTechnical SupportTools SectorIndustrial SectorHardware Sector
About the role
Key responsibilities & impact- Provide expert product support
- Deliver impactful product training
- Troubleshoot technical challenges
- Promote innovative products to end users, dealers, and industry stakeholders
- Use technical expertise and solution-based selling to enhance sales performance
- Execute targeted marketing activities
- Share product knowledge and provide technical training
- Solve technical challenges and work with sales to convert leads into loyal customers
- Conduct joint activities and lead product demonstrations at dealer events
- Represent the company at events and coordinate with partners
- Lead product testing sessions
- Use consultative selling to match customers with appropriate solutions
- Deliver tailored sessions on product use, safety, and certifications
- Build customer relationships, provide ongoing support, and gather product improvement insights
Requirements
What you’ll need- Candidates must hold a recent business-related degree
- Relevant skills and experience suitable for the role
- Recent graduates and candidates with early career experience are welcome
- Proven experience in a customer-facing role, ideally in sales, marketing, or technical support within the tools, industrial, or hardware sectors (Preferred)
- Exceptional communication and presentation skills
- Ability to engage and train diverse audiences
- Proactive and results-oriented mindset
- Excellent problem-solving abilities
- Full UK driver’s license
- Willingness and ability to travel regularly across the UK
- Must be willing to travel geographically within a specific patch
Benefits
Comp & perks- An attractive salary & benefits package
- Discounts on Stanley Black & Decker tools and other partner programs
- Excellent opportunities for continuous professional development
- Company van
- Access to learning resources, including Lean Academy, Coursera® and online university
- Mutual respect and appreciation for diversity, equity and inclusion
- Volunteerism, giving back and sustainable business practices