Technical Operations Manager

Stanley Black & Decker, Inc.

. Oversee onsite technical service operations across multiple customer locations throughout the United States .

Posted 9/16/2026full-timeFort Worth • Texas • United StatesMid-LevelSenior💰 $70,900 - $114,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical service operations management, including troubleshooting, maintenance, and team leadership. Proficient in SQL, Windows operating systems, and reporting tools to enhance service delivery and operational performance.

Highest-signal resume keywords

Technical Management ExperienceSQL ProficiencyWindows Operating Systems KnowledgeTeam Management SkillsProblem-Solving Abilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Support OperationsTroubleshootingRepair and MaintenanceRoot-Cause AnalysisPowerShell ScriptingNetworking ConceptsReporting and AnalyticsIIS ManagementRFID Device MaintenanceCloud Architecture Familiarity

Soft Skills

Communication SkillsCustomer Support SkillsAnalytical SkillsCoaching and Development

Tools & Technologies

SQL ServerSalesforce.comCrystal ReportsTableauPower BIAzureWindows Applications

Industry Keywords

Technical Service OperationsOnsite DeploymentPreventive MaintenanceService ReadinessPerformance Metrics

Tech Stack

Tools & technologies

AssemblyAzureCloudDNSFirewallsSFDCSQLTableauTCP/IP

About the role

Key responsibilities & impact

Oversee onsite technical service operations across multiple customer locations throughout the United States
Lead and support onsite technical service technicians across multiple customer locations
Serve as the primary escalation point for technical service issues, customer concerns, and operational challenges
Conduct problem analysis and root-cause investigation
Communicate with customers regarding program health, service issues, risks, and requirements
Track service calls, case activity, and resolutions
Manage onsite deployment of devices, upgrades, and related technical initiatives
Oversee break-fix support, preventive maintenance, and service readiness
Generate reports on team metrics, service trends, and operational performance
Conduct team member performance reviews, coaching, and development
Collaborate with engineering, product, sales, and marketing teams to improve service offerings and support revenue growth
Recommend preventive actions, maintenance options, and upgrade paths based on customer needs
Create, monitor, and improve processes for the onsite team
Travel up to 30% to Fort Worth, TX, Marietta, GA, Palmdale, CA, and other customer or company locations as needed

Requirements

What you’ll need

Bachelor’s degree in computer science, information technology, engineering, or a related field preferred, or equivalent experience
At least 3 years of experience in technical management or a related field
Knowledge of technical support operations, including troubleshooting, repair, and maintenance
Proven expertise in personnel and team management
Familiarity with SQL and its use in supporting service operations, troubleshooting, and technical data review
Proficiency in workstation components, accessories, and hardware assembly, disassembly, and maintenance
Practical knowledge of Windows operating systems, including installation, recovery, setup, and updating of current versions
Strong problem-solving, communication, and customer support skills
Ability to analyze issues, coordinate resolution efforts, and support multiple locations and stakeholders
Ability to travel up to 30% to visit customers and company sites
Advanced knowledge of SQL Server, including relational databases, queries, data validation, and performance concepts
Salesforce.com knowledge
Proficiency in PowerShell scripting
Advanced skills with Windows applications such as IIS, web services, and related dependencies
Experience conducting root-cause analysis across enterprise applications, integrated software/hardware systems, and connected devices
Familiarity with networking concepts such as TCP/IP, DNS, ports, firewalls, and secure client/server connectivity
Familiarity with REST APIs and cloud or hybrid architectures, including Azure
Experience with RFID and electromechanical devices, including maintenance and repair
Experience with reporting and analytics tools such as Crystal Reports, Tableau, Power BI, Salesforce, or similar platforms
CribMaster experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Life insurance
Vision insurance
Wellness program
Disability benefits
401(k)
Employee Stock Purchase Plan
Paid time off, including paid vacation, holidays, and personal days
Tuition reimbursement
Discounts on Stanley Black & Decker tools and products
Discounts through partner and vendor programs
Career growth opportunities and multiple career paths
Learning resources, including Lean Academy, Coursera®, and online university
Certificates and specializations from renowned colleges and universities
Volunteerism, giving back, and sustainable business practices