Tool Service Technician

Stanley Black & Decker, Inc.

. Evaluate and complete repairs, including accurately identifying the required SKUs and parts .

Posted 9/15/2026full-timeMontreal • CanadaMid-LevelSenior💰 CA$23 - CA$26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in power tool repair, including evaluating and completing repairs, processing service work orders, and providing technical support. Proficient in inventory control and customer service, ensuring efficient operations and effective communication.

Highest-signal resume keywords

Power Tool RepairCustomer ServiceInventory ControlTechnical SupportData Entry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Repairing CompressorsParts IdentificationService Work Order ProcessingCash Register OperationPoint-Of-Sale Systems

Soft Skills

Excellent CommunicationStrong Organizational SkillsSales Skills

Tools & Technologies

SAPMGVMicrosoft Office

Industry Keywords

Service EnvironmentProduct WarrantiesCustomer RequestsShipping and Receiving

About the role

Key responsibilities & impact

Evaluate and complete repairs, including accurately identifying the required SKUs and parts
Process service work orders, including data entry, follow-up, and necessary customer reminders
Perform counter repairs on Black & Decker, DEWALT, Stanley, and Bostitch tools
Provide technical support to distributors, end users, and staff
Process customer requests, as well as parts, accessories, and products, using the point-of-sale terminal and internal computer network (SAP/MGV)
Provide customers with parts identification, product applications, and product information by phone, at the counter, by mail, and by fax
Verify and administer product warranties using date codes and parts condition identification
Maintain inventory control and order parts and product SKUs
Provide courteous, knowledgeable, and efficient service to all customers
Coordinate and follow up on customer parts and tool orders
Make day-to-day operational decisions and coordinate cash audits, returns, warranties, and administrative procedures
Perform general branch opening and closing responsibilities
Assist with shipping and receiving activities and other related duties

Requirements

What you’ll need

A community college or trade school diploma is an asset
Experience repairing compressors and equipment is an asset
Experience in a service environment is required, preferably in power tool repair
Excellent communication and sales skills, with experience working directly with the public
Strong organizational skills and the ability to complete tasks under tight deadlines
Knowledge of cash registers and computer systems, particularly Microsoft Office, is an asset
Final-stage candidates will be required to undergo a background check, which may include criminal record, credit, and driving record checks

Benefits

Comp & perks

A comprehensive benefits program designed to support your health, well-being, and your and your family’s financial future
A supportive and collaborative team where your ideas are valued
Career advancement opportunities within a Fortune 200 company
An employee product purchase program offering exclusive discounts on DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER products
Discounted company stock purchase options
GoodLife Fitness discounts
Safety footwear reimbursement
Access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university
Certificates and specializations from renowned colleges and universities
Volunteerism, giving back, and sustainable business practices