Doctor Technician

Stanton Optical

. Greet patients and customers entering the store and identify their needs .

Posted 11/2/2026full-timeFort Wayne • United StatesJuniorMid-Level💰 $12 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, patient interaction, and appointment scheduling while effectively managing patient information and performing basic optical tasks. Strong communication and problem-solving skills are essential for fostering collaboration and ensuring customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingEffective CommunicationProactive Problem-SolvingMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient History EntryVisual Acuity TestingNoncontact TonometryAuto RefractionLens AssemblyEquipment Maintenance

Soft Skills

Active ListeningEmpathyRapport-BuildingCollaborationFlexibility

Certifications & Qualifications

Associate’s DegreeAdvanced Certification

Industry Keywords

Customer SatisfactionRetail ServicesProfessional ServicesHousekeeping DutiesDelivery Commitments

About the role

Key responsibilities & impact

Greet patients and customers entering the store and identify their needs
Provide promotional products and services and answer customer inquiries
Gather necessary information to facilitate sales
Foster partnership between retail and professional services teams
Schedule and confirm appointments
Enter new patient history and personal information into the system
Complete pre-tests, brief medical history, noncontact tonometry, auto refraction, visual acuity, color, stereopsis, and Amsler grid tests
Assist management with patient complaint resolution and communicate job status
Perform basic housekeeping duties
Execute simple customer repairs, assemble lenses into frames, and edge stock lenses
Ensure customer orders are delivered accurately and on time
Maintain lab-area brand standards and report equipment malfunctions, incomplete orders, and incorrect lenses
Track delivery commitments to ensure compliance with Now Service and Ready When Promised standards
Perform other assigned duties

Requirements

What you’ll need

Associate’s degree or advanced certification beyond a high school diploma, or currently enrolled in a comparable program
2+ years of experience delivering outstanding customer service to patients and/or customers
Effective communication with a diverse group of people
Active listening, rapport-building, and empathy
Proactive problem-solving skills
Collaborative spirit and ability to build respectful, cordial relationships
Results-driven ability to multitask, prioritize, and remain flexible with changing business needs in a team environment
Passion for customer satisfaction and positive demeanor

Benefits

Comp & perks

Medical, dental, and prescription drug coverage
Company-paid life insurance and short-term disability coverage
Free eyeglasses
Identity theft protection
Pet insurance
Paid time off that increases with seniority
Professional development and promotion opportunities
Employee recognition programs
Employee Assistance Program (EAP)
2 free eyeglasses every year with no dollar limit
Friends and Family discounts on products
Competitive variable compensation opportunities and commission on sales
Flexible, dynamic work environment
Work with an amazing team