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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales within a retail environment, with a strong focus on eyewear fitting and prescription verification. Holds valid ABO/NCLE certification and possesses effective communication skills to engage with diverse customers.
Highest-signal resume keywords
Customer Service ExcellenceSales Goal AchievementABO/NCLE CertificationPrescription VerificationEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Eyewear FittingPrescription VerificationLens MeasurementBasic RepairsSales Techniques
Soft Skills
MultitaskingPrioritizationFlexibilityTeam CollaborationCustomer Care
Tools & Technologies
MS WordGoogle Docs
Certifications & Qualifications
ABO CertificationNCLE Certification
Industry Keywords
Retail EnvironmentQuality Control StandardsOSHA ComplianceCustomer EngagementPromotional Products
About the role
Key responsibilities & impact- Greet patients and customers and identify their needs
- Provide promotional products and services throughout the sales process
- Help customers choose eyewear according to budget and eye-care needs
- Troubleshoot prescription-related problems and resolve complaints
- Attain established sales goals while complying with company and local policies
- Follow quality-control standards, including OSHA and other safety requirements
- Perform basic housekeeping to maintain brand standards
- Measure, fit, and adapt lenses and frames onsite and virtually
- Confirm lens power ranges and frame-specific measurements and sign off on jobs
- Examine prescriptions and verify lenses meet specifications
- Perform simple repairs, assemble lenses into frames, and edge stock lenses
- Ensure orders are delivered accurately and on time
- Maintain lab-area brand standards and report equipment malfunctions or incorrect orders
- Track delivery-time commitments to ensure compliance with Now Service and Ready When Promised standards
- Perform other assigned duties
Requirements
What you’ll need- 1+ year of proven experience delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
- Effective communication skills with a diverse group of people
- Valid ABO/NCLE and/or State license in the applicable State
- High school diploma or equivalent required
- Passion for outstanding customer/patient care
- Interest in learning, embracing, and fostering innovation
- Ability to promote high work standards and empower others with an entrepreneurial mentality
- Schedule flexibility; work hours determined by business needs
- Knowledge of MS Word and Google Docs
Benefits
Comp & perks- Medical, dental, and prescription drug coverage
- Company-paid life insurance and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Two free eyeglasses every year with no dollar limit
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
- Flexible, dynamic work environment
- Opportunity to work with an amazing team